Victoria Rayos
Palmdale,CA
Summary
Front Desk Receptionist with expertise in managing reservations, handling telephone inquiries, and providing exceptional customer service. Proven track record of enhancing guest satisfaction through effective communication and problem-solving skills. Strong organizational abilities ensure efficient front desk operations and timely responses to customer needs.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Assistant Case Manager
Salva
Palmdale, USA
04.2023 - Current
- Assist conducting client intake for our psychiatrist and immigration attorney, help develop and update service plans.
- Maintain clients files, and assist tracking information.
- Perform duties as an organizer, and confirm appointments.
Security and Customer Service
City Of Palmdale
Palmdale, USA
10.2018 - Current
- Patrol assigned areas, such as public parking lot or sections of city to issue tickets for illegally parked vehicles and other violations, Interact with the public through a caring and concerned attitude.
- Assist patrons and provide information regarding City sponsored activities and events, Encourage safe activities by informing of City rules and regulations, maintain a daily log of all interaction with the public.
- Maintain written reports of incidents and communication that takes place during each work shift, provide surveillance of parking lots, and train platforms.
Radio Host/ Public Relations
High Desert Broadcasting Co
Palmdale, USA
06.2001 - 03.2018
- Prepare and deliver news, traffic and weather reports, operate consoles, Translate Spanish and English commercials, Coordinate Public Relations show with nonprofit organizations.
Front Desk Receptionist
H&R Block
Palmdale, USA
11.2015 - 02.2016
- Greet customers, determine the nature of visit and direct them to a specific destination.
- Appointment setting, Call customers to remind them of appointments, and maintain the work area clean.
Optometric Technician
Lens Crafters
Palmdale, USA
01.2000 - 12.2000
- Filing Important Documents, Confirming Patients Insurance, Receiving payment, Clean equipment for patients and help in Sales floor.
Teacher Assistant
North Hollywood, USA
09.1993 - 06.1995
- Assist Teacher In and out of classroom, help with classwork, have homework packets ready for students.
Education
Certificate - Communications
International College Of Broadcasting
Hollywood, CA06.2001
Diploma -
Verdugo Hills High School
Tujunga, CA01.1993
Skills
- Microsoft Office
- Writing skills
- Adobe Premiere
- Communication skills
- Microsoft Excel
- Public relations
- Hospitality
- Guest services
- Marketing
- Client intake
- Public speaking
- Service plan development
- Case documentation
- Community outreach
Languages
English
Professional
Spanish
Professional
Certification
- Communications
Timeline
Assistant Case Manager
Salva
04.2023 - Current
Security and Customer Service
City Of Palmdale
10.2018 - Current
Front Desk Receptionist
H&R Block
11.2015 - 02.2016
Radio Host/ Public Relations
High Desert Broadcasting Co
06.2001 - 03.2018
Optometric Technician
Lens Crafters
01.2000 - 12.2000
Teacher Assistant
09.1993 - 06.1995
Certificate - Communications
International College Of Broadcasting
Diploma -
Verdugo Hills High School
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