Brittany Hatzenbuhler
Rapid City,SD
Summary
Knowledgeable Case Manager with solid history of managing complex caseloads and providing comprehensive support to diverse client populations. Proven ability to assess client needs and develop tailored action plans that drive positive outcomes. Demonstrated strong communication and problem-solving skills in high-pressure environments.
Overview
14
14
years of professional experience
Work History
Assistant Case Manager
Monument Health
Rapid City, SD
02.2025 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
Housing Manager
Providence House
Minot, ND
10.2024 - 02.2025
- Provided crisis intervention support as needed, demonstrating empathy and understanding during challenging situations.
- Collaborated with clinical staff to develop personalized recovery plans for each resident, ensuring individualized care.
- Enhanced the safety of the sober living environment by conducting regular room inspections and enforcing house rules.
- Established strong relationships with local service providers to ensure access to appropriate resources for residents'' needs.
- Served as an advocate for residents within the broader community, fostering positive relationships with local organizations and service providers.
- Maintained accurate records of resident progress, regularly updating case files and reporting updates to relevant parties.
- Facilitated open communication among residents through weekly house meetings, fostering a supportive community atmosphere.
Server
Dakotah Steakhouse
Rapid City, SD
10.2023 - 05.2024
- Enhanced guest experience through attentive service.
- Addressed numerous client interactions routinely.
- Worked with a team to ensure all customers were satisfied and taken care of.
Advocacy Program Manager
Seventh Circuit Court CASA Program
Rapid City, SD
10.2022 - 10.2023
- Conducted training sessions for volunteers to enhance skills.
- Ensured that all volunteers meet the National CASA standards and guidelines through supervision and support.
- Submitted detailed and comprehensive reports to the court.
- Provided support at hearings by taking comprehensive notes.
- Planned and organized events, community partnership and engagement and fundraising events.
- Worked with attorneys, advocates and Child Protection workers to collaborate together with assigned cases.
- Administrative duties which included managing emails and calendars, all schedules and court schedules, data input, answering phones.
- Managed and finalized the ongoing process of uploading documents for case management.
Family Service Specialist
Youth and Family Services
Rapid City, SD
07.2020 - 10.2022
- Responsible for recruitment and enrollment of children and families.
- Verify income for interested families.
- Responsible for implementation of all applicable Head Start Performance Standards.
- Maintain accurate records for each child and family, data entry, and completions of appropriate documents.
- Make referrals as needed in a timely manner.
- Provide community resources to families.
- Maintain a caseload.
- Conflict resolution and support for classrooms and other staff as needed.
Family Service Specialist Child Protection
Department of Social Services
Rapid City, SD
12.2019 - 07.2020
- Supervised visits between children and parents at various sites.
- Maintained legal documents, assisted and attended hearings and provided testimony to the Court.
- Conducted home visits along with completing inspections of homes and interviewing families and parties involved.
- Developed and implemented with the family, family improvement and safety plans.
- Responded to and investigated reports of abuse and neglect.
- Referred family members to outside support options.
- Worked closely with law enforcement to ensure the safety of children.
Support Staff Assistant
Behavior Management Systems
Rapid City, SD
07.2013 - 07.2017
- Streamlined appointment handling to enhance schedule management for providers.
- Executed comprehensive new client intakes.
- Supported clinical staff with administrative tasks.
Advocate
Working Against Violence, Inc. (WAVI)
Rapid City, SD
04.2011 - 07.2013
- Identified appropriate community resources and provided referrals.
- Completed new intakes and provided assistance for women and children in immediate crisis.
- Collaborated with community agencies to advocate for clients.
- Responded to the emergency department to provide advocacy services for domestic violence and sexual assault victims.
Education
Bachelor's degree - Human Services, Business Administration
Black Hills State University
Spearfish, SD12.2018
Skills
- Program Management
- Case Management
- Addiction Services Management
- Conflict Management
- Event Planning
- Organizational skills
- Microsoft Office
- Office and Clerical experience
Timeline
Assistant Case Manager
Monument Health
02.2025 - Current
Housing Manager
Providence House
10.2024 - 02.2025
Server
Dakotah Steakhouse
10.2023 - 05.2024
Advocacy Program Manager
Seventh Circuit Court CASA Program
10.2022 - 10.2023
Family Service Specialist
Youth and Family Services
07.2020 - 10.2022
Family Service Specialist Child Protection
Department of Social Services
12.2019 - 07.2020
Support Staff Assistant
Behavior Management Systems
07.2013 - 07.2017
Advocate
Working Against Violence, Inc. (WAVI)
04.2011 - 07.2013
Bachelor's degree - Human Services, Business Administration
Black Hills State University