THOMAS BETHEA
Auburn,Washington
Summary
Results-driven Social Services Professional and Program Manager with expertise in case management, housing, and employment services. Leads multidisciplinary teams to develop operational systems, monitor performance, and implement quality improvements for individuals and families facing housing instability and complex social needs. Navigates public-benefit systems and fosters community partnerships while ensuring service delivery is professional and culturally responsive.
Overview
26
26
years of professional experience
Work History
FCS PROGRAM MANAGER / CASE MANAGER
Bridgeways
Everett, Washington
04.2026 - 09.2026
- Oversee daily operations of the FCS Housing and Employment (SH/SE) team, ensuring service delivery aligns with organizational mission, program standards, and contractual requirements.
- Provide leadership, supervision, coaching, and ongoing support to case managers and program staff to promote effective service delivery and professional development.
- Monitor program metrics and develop strategies to increase client engagement, referrals, housing stability, employment outcomes, and overall program effectiveness.
- Monitored program performance, productivity, caseloads, billable services, documentation, and compliance requirements through regular reviews of client records and staff metrics, ensuring alignment with program goals.
- Conduct case-file and documentation audits to ensure accurate, timely, and compliant service records and identify opportunities for corrective action and process improvement.
- Developed and implemented operational systems and procedures to streamline workflow, enhance documentation quality, and improve program outcomes.
- Coordinate with organizational leadership, finance, funders, community partners, and external agencies to address program needs, strengthen service coordination, and support resource development.
- Support implementation of organizational policy and procedural changes while providing staff with training and resources necessary for successful transitions.
- Maintain a hands-on leadership approach focused on problem-solving, staff development, accountability, quality improvement, and person-centered service delivery.
FCS PROGRAM MANAGER / CASE MANAGER
Mysti's Adult and Family Services
09.2025 - 12.2025
- Oversaw the Recuperative Care Department, ensuring program quality and adherence to accountability standards.
- Trained case managers to effectively serve households with disabilities and navigate Medicaid services, enhancing service delivery.
- Provided instruction on trauma-informed and culturally responsive case-management practices, improving client engagement and support.
- Implemented staff training programs to enhance team collaboration and elevate quality of service delivery.
- Developed internal systems to enhance contract compliance, accountability, and operational efficiency.
CASE MANAGER / HOUSING PROGRAM MANAGER
The Arc of King County
12.2018 - 08.2025
- Managed homelessness-prevention services under Best Starts for Kids contract, ensuring effective service delivery and client support.
- Coordinated with external agencies and community partners to connect clients with essential housing, financial, and supportive resources, improving client outcomes.
- Supported individuals and families experiencing housing instability through comprehensive case management, advocacy, and resource coordination.
- Trained and supported case managers on compliance, documentation, and service-delivery standards, enhancing team capability and service quality.
- Delivered training focused on culturally responsive and equity-centered case management.
- Developed accountability systems that enhanced workflow, documentation, and operational efficiency.
CASE MANAGER
Atlantic Street Center
12.2017 - 12.2018
- Provided comprehensive case-management services to households at risk of homelessness.
- Collaborated with multiple agencies to streamline service delivery and eliminate barriers for clients.
- Developed internal systems that enhanced operational efficiency, accountability, and service coordination.
- Monitored contracts and maintained documentation to ensure compliance with funder requirements.
CHILDREN'S ADMINISTRATION SOCIAL WORKER
Department of Human Services
01.2016 - 12.2017
- Provided case management and crisis support to families, addressing both immediate concerns and long-term goals.
- Managed complex family situations, developing safety plans and coordinating services to ensure family stability.
- Coordinated with external agencies to secure essential resources and supports for families in need.
- Maintained accurate documentation and case records in accordance with agency requirements.
OPERATIONS MANAGER
Parlor Billiards and Spirits
09.2005 - 11.2013
- Managed daily business operations, overseeing budgeting, staffing, scheduling, and performance evaluations to optimize operational efficiency.
- Developed and nurtured professional relationships with customers, vendors, staff, and community partners to enhance collaboration and service quality.
- Ensured compliance with safety policies and regulations, safeguarding employees and patrons.
- Responded effectively to emergency situations and coordinated with emergency-response personnel.
PARAEDUCATOR / SUBSTITUTE TEACHER PRACTICUM
Auburn School District
Auburn, Washington
09.2008 - 06.2009
- Delivered individualized support to foster a safe, structured, and inclusive learning environment.
- Facilitated learning for students with diverse educational and developmental needs in classroom settings.
- Collaborated with teachers on instructional activities, classroom management, and student supervision.
LEAD THERAPEUTIC CHILDCARE TEACHER
ChildHaven
Auburn, Washington
12.2000 - 03.2006
- Designed and implemented individualized developmental activities and weekly curricula for infants through five-year-olds, supporting cognitive, social, emotional, and motor development.
- Provided therapeutic childcare services for children in state custody and maintained a safe, structured, and supportive environment.
- Applied evidence-based behavioral strategies, including positive reinforcement, redirection, guided choices, conflict resolution, and developmentally appropriate limits.
- Conducted weekly case reviews and collaborated with case managers, utilizing daily observations and detailed documentation to assess and enhance children's emotional, behavioral, and physical well-being.
- Partnered with families to model parenting techniques, offer coaching, and coordinate referrals, strengthening support networks around children in care.
- Maintained accurate records and documentation in compliance with state requirements.
- Led staff in classroom operations and development initiatives, fostering quality childcare practices and enhancing team capabilities.
Education
Master of Education (M.Ed.) -
Grand Canyon University
01-2016
Bachelor of Science (B.S.) - Human Services
University of Phoenix
01-2003
Skills
- Case Management
- Program Management
- Program Development
- Program operations management
- Contract Compliance
- Contract Administration
- Quality Assurance
- Regulatory Compliance
- Performance Management
- Data & Metrics Management
- Staff Training & Development
- Staff Supervision
- Team Leadership
- Staff Scheduling
- Hiring & Orientation
- Policy & Procedure Implementation
- Community Partnerships
- Outreach & Public Relations
- Workforce Development
- Mentoring & Counseling
- Interpersonal Communication
- Developmental Strategy
- Social services support
- Agency collaboration
- Staff mentoring
- Case File Auditing
- Contract compliance
- Agency collaboration
- Staff mentoring
Personal Information
Title: SOCIAL SERVICES PROFESSIONAL | FCS PROGRAM MANAGER
Timeline
FCS PROGRAM MANAGER / CASE MANAGER
Bridgeways
04.2026 - 09.2026
FCS PROGRAM MANAGER / CASE MANAGER
Mysti's Adult and Family Services
09.2025 - 12.2025
CASE MANAGER / HOUSING PROGRAM MANAGER
The Arc of King County
12.2018 - 08.2025
CASE MANAGER
Atlantic Street Center
12.2017 - 12.2018
CHILDREN'S ADMINISTRATION SOCIAL WORKER
Department of Human Services
01.2016 - 12.2017
PARAEDUCATOR / SUBSTITUTE TEACHER PRACTICUM
Auburn School District
09.2008 - 06.2009
OPERATIONS MANAGER
Parlor Billiards and Spirits
09.2005 - 11.2013
LEAD THERAPEUTIC CHILDCARE TEACHER
ChildHaven
12.2000 - 03.2006
Master of Education (M.Ed.) -
Grand Canyon University
Bachelor of Science (B.S.) - Human Services
University of Phoenix