Victoria Acosta
Houston,TX
Summary
Versatile and dynamic professional with a proven track record at Orihuela & Associates, adept in legal document preparation and client relations. Excelled in enhancing client satisfaction and streamlining case management processes. Skilled in Microsoft Office and exceptional telephone etiquette, demonstrating a fast learning ability and commitment to excellence in diverse roles.
Overview
5
5
years of professional experience
Work History
Legal Assistant
Orihuela & Associates
06.2024 - 01.2025
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
Police Cadet
Houston Police Department Headquarters
11.2023 - 04.2024
- Filed records and provided recordkeeping duties.
- Promoted positive relationships between the police force and the community by addressing citizen concerns through open dialogue and conflict resolution techniques.
- Stayed current with evolving law enforcement trends, attending ongoing professional development courses to enhance skills and knowledge applicable to a future career as a police officer.
- Assisted in maintenance of police facilities and vehicles.
Detention Officer
Harris County Sheriff Office
03.2021 - 03.2023
- Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
- Responded promptly to emergency situations and provided medical aid.
- Processed inmates by taking photographs and fingerprints.
- Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
- Took custody of prisoners from arresting officers to begin processing into detention facility.
- Managed daily operations, including supervising inmate work details, meal distribution, and recreational activities.
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Maintained a safe environment for inmates and staff through effective communication and adherence to established protocols.
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Participated in ongoing training sessions to stay current on best practices in detention management and security protocols.
Server
Genghis Grill
02.2020 - 01.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Associate Of Applied Science - Criminal Justice
San Jacinto College
Pasadena, TX12.2021
High School Diploma -
J. Frank Dobie High School
Houston, TX2018
Skills
- Fast learner
- Scheduling/Planning
- Microsoft office
- File organization
- Legal document preparation
- Client communication
- Client relations
- Document drafting
- Exceptional telephone etiquette
- Case management
- Billing statements
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Legal Assistant
Orihuela & Associates
06.2024 - 01.2025
Police Cadet
Houston Police Department Headquarters
11.2023 - 04.2024
Detention Officer
Harris County Sheriff Office
03.2021 - 03.2023
Server
Genghis Grill
02.2020 - 01.2021
Associate Of Applied Science - Criminal Justice
San Jacinto College
High School Diploma -
J. Frank Dobie High School
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