Katelyn Hove
Billings ,MT
Summary
Dynamic professional with a diverse background spanning HR assistance at H&T Electrical Services, cosmetology, healthcare, and hospitality. Excelled in operational support and clerical tasks, enhancing office productivity and customer satisfaction. Skilled in medical terminology, a strong communicator, quick learner, and well versed in applying new skills to achieve positive results.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Case Manager
Case Med Solutions
Billings, MT
08.2024 - Current
- Maintained confidentiality of sensitive client information while adhering to legal guidelines and ethical standards
- Enhanced communication between clients, families, and service providers by maintaining accurate and up-to-date case records.
- Contributed to staff training initiatives for continued professional development within the team.
- Increased case resolution rates with thorough research, documentation, and follow-up procedures.
- Promoted a positive environment for clients through compassionate assistance and encouragment
- Facilitated client access to necessary resources by providing timely referrals to appropriate services.
- Supported Case Managers in monitoring clients'' progress towards goals, adjusting plans as needed for optimal results.
- Ensured compliance with agency policies and regulations through meticulous record-keeping and reporting practices.
HR Assistant/Office Manager
H &T Electrical Services
Billings, MT
12.2019 - 02.2024
- Offered technical support and troubleshot issues to enhance office productivity.
- Conducted research to assist with routine tasks and special projects.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Recorded expenses and maintained accounting records.
- Created and updated records and files to maintain document compliance.
Cosmetologist
Self Employed
Greeley, CO Billings MT
01.2015 - 04.2022
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
- Processed payments, entering sales in register for prompt customer service.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Developed creative techniques to provide clients with latest hairstyles.
Certified Nursing Assistant
St Johns United
Billings, MT
02.2021 - 08.2021
- Documented patient information and care activities in electronic health record.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Educated patients and family members on best home care practices for healing and recovery.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
Bartender/Server
Outback Steakhouse, Cadillac Steakhouse
Tucson,AZ Littleton,CO Sidney,MT
05.2012 - 07.2015
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Increased sales significantly by upselling higher-end products to customers.
Education
Healthcare Administration Bachelors - Business Management
Montana State University - Billings
Billings, MTHigh School Diploma -
Sabino High School
Tucson, AZCosmetology License -
JTED Cosmetology School
Tucson, AZSkills
- Expense Reporting
- Proposal Writing
- Office Supplies and Inventory
- Event Coordination
- Operational Support
- Clerical Support
- Billing and Invoicing
- Human Resources
- Meeting Coordination and Support
- Medical terminology background
- Operational/business coordination
- Thorough communicator
- Experience in legal and policy standards in business and healthcare
- Quick and eager learner
Certification
- CNA - Certified Nurse Assistant
- Cosmetologist License
- Bachelors degree in Healthcare Administration with minor in Business Management
Timeline
Assistant Case Manager
Case Med Solutions
08.2024 - Current
Certified Nursing Assistant
St Johns United
02.2021 - 08.2021
HR Assistant/Office Manager
H &T Electrical Services
12.2019 - 02.2024
Cosmetologist
Self Employed
01.2015 - 04.2022
Bartender/Server
Outback Steakhouse, Cadillac Steakhouse
05.2012 - 07.2015
Healthcare Administration Bachelors - Business Management
Montana State University - Billings
High School Diploma -
Sabino High School
Cosmetology License -
JTED Cosmetology School