Charlene Williams
Mundelein,IL
Summary
Resourceful Office Manager 10+ years of experience optimizing office procedures and overseeing operations. Skilled in schedule management, payroll administration, business correspondence coordination. Disciplined and systematic professional thrives in high-pressure, team-based atmospheres. Skills offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Office Manager/Social Services Case Manager
The Salvation Army Community Center
05.2017 - Current
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Accurately processed applications for assistance according to Federal Emergency Management Agency guidelines
- Interview applicants determine need for assistance
- Ordered supplies and equipment to maintain adequate inventory levels.
- Processed payroll accurately ensuring all employees were paid on time.
- Administered payroll and maintained proper documentation of employee personnel.
- Supervised staff members, organized schedules and delegated tasks.
- Managed office budget to handle inventory, postage and vendor services.
- Coded and entered daily invoices with in-house accounting software.
- Provided training to new hires on office policies and procedures.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Prepared agendas for board meetings along with taking minutes during sessions.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Interacted with customers by phone, email, or in-person to provide information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Community Center Director
The Salvation Army Community Center
03.2013 - 04.2017
- Engaged in community outreach initiatives aimed at increasing awareness about services offered by center.
- Developed strong community relationships to support center programs and initiatives.
- Promoted positive company image and established reputation as provider of choice for educational programs in greater community.
- Increased staff productivity with regular training sessions, clear expectations, and constructive feedback.
- Led team of educators in creating innovative curriculum that aligned with state standards and promoted student success.
- Collaborated with parents to enhance communication channels, strengthening the home-school partnership for improved student outcomes.
- Kept facility in compliance with all applicable standards and laws.
- Organized special events such as open houses or workshops to showcase center achievements while engaging parents in their children''s education.
- Advocated for educational programs that addressed unique needs of the community, leading to more relevant offerings at the center.
- Managed center budget for optimal resource allocation and financial stability.
- Coordinated fundraising efforts, securing essential resources for program expansion and improvement.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Office Manager
The Salvation Army Community Center
04.2011 - 02.2013
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Administered payroll and maintained proper documentation of employee personnel.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Coded and entered daily invoices with in-house accounting software.
- Provided training to new hires on office policies and procedures.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Prepared agendas for board meetings along with taking minutes during sessions.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Education
Real Estate License -
Community Real Estate School
Bronx, NY02-2000
High School Diploma -
High School of Graphic Communication Arts
New York, NY06-1996
Skills
- Data Entry
- Expense Reporting
- Staff Management
- Operations Management
- Workforce Management
- Staff Hiring
- Payroll Processing
- Employee Training
- Customer Service
- Office Management
- Office Administration
Certification
- Caseworker Certificate NCI Salvation Army
- Mandated Reporter Certificate NCI Salvation Army
Timeline
Office Manager/Social Services Case Manager
The Salvation Army Community Center
05.2017 - Current
Community Center Director
The Salvation Army Community Center
03.2013 - 04.2017
Office Manager
The Salvation Army Community Center
04.2011 - 02.2013
Real Estate License -
Community Real Estate School
High School Diploma -
High School of Graphic Communication Arts
- Caseworker Certificate NCI Salvation Army
- Mandated Reporter Certificate NCI Salvation Army
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