Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mallory Steele

Mundelein,IL

Summary

Results-driven healthcare leader with over 6 years of progressive experience in clinical operations, regulatory compliance, and team supervision across military and public health settings. Proven ability to oversee multi-site daily operations, optimize workflows, implement EMR efficiencies, manage budgets, and develop high-performing teams. Skilled in aligning patient experience initiatives with quality and financial performance goals. Adept at collaborating with physicians and cross-functional teams to drive continuous improvement and compliance with regulatory standards including Joint Commission and HRSA.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Accreditation Regulatory Specialist

Lake County Health Department
05.2024 - Current
  • Enhanced regulatory compliance by developing and implementing robust policies and procedures.
  • Optimized internal audit processes, identifying areas for improvement in regulatory adherence.
  • Managed complex regulatory projects, such as Health Resources and Services Administration (HRSA) and Joint Commission Regulatory Compliance (TJC), ensuring timely completion and optimal outcomes.
  • Led training initiatives to increase organizational understanding of evolving regulations and industry best practices.
  • Collaborated with cross-functional teams to ensure adherence to required regulations resulting in continued grant funding.
  • Established a strong culture of compliance throughout the organization by promoting awareness and accountability at all levels.

Occupational Health Clinic Supervisor

United States Navy, USN
05.2023 - 05.2024
  • Managed daily clinic operations, ensuring efficient, high-quality patient care and well-maintained facilities.
  • Successfully elevated the overall effectiveness of clinic operations and services through targeted quality control initiatives.
  • Developed staff training programs for the enhancement of clinical skills and adherence to facility policies.

Regional Deployability Coordinator

United States Navy, USN
12.2021 - 04.2023
  • Achieved effective oversight and coordination of the Limited Duty (LIMDU) Program to 88 Navy and Marine Corps Commands ensuring seamless operations across the 12-State Midwest Region.
  • Successfully elevated team's proficiency, leading to consistently accurate and regulation-compliant reporting for the Secretary of the Navy (SECNAV), Bureau of Medicine and Surgery (BUMED), and Captain James A. Lovell Health Care Center (FHCC).
  • Ensured timely resolution of challenges, fostering seamless collaboration and coordination among Bureau of Naval Military Personnel (BUPERS), BUMED, Tenant Commands, and Commands within the 12-State Midwest region.
  • Implemented corrective actions to increase accuracy and completeness, ensuring quality control and collection of data as appropriate to the Medical Board Convening Authority, resulting in a 78% completion increase in the LIMDU system over previous years.

Clinic Supervisor

United States Navy, USN
02.2019 - 12.2021
  • Maintained 100% accountability and supply of $150k equipment inventory alongside $54k of Operation Target Funds, showcasing precise management of funds and resources in the clinic supply role.
  • Played a significant role in mitigating the spread of COVID-19 during volunteer mission in Fort McCoy, Wisconsin, performing 3,385 hours of COVID-19 contact tracing demonstrating commitment and effectiveness in epidemiology.
  • Supervised and trained 10 technicians and operators resulting in a 100% compliant inspection rating from Joint Commission on Accreditation of Healthcare Organizations (JCAHO), showcasing commitment to team and healthcare operations excellence.

Carrier Sales Representative

Coyote Logistics, UPS
01.2018 - 01.2019
  • Mentored junior team members in best practices for negotiating rates, building relationships with carriers, and providing exceptional customer service.
  • Enhanced company reputation by providing exceptional service to both customers and carriers alike.
  • Utilized advanced software tools for tracking shipments, managing accounts, and analyzing data for informed decision making.
  • Negotiated rates with carriers for cost-effective solutions, resulting in improved profitability.
  • Serviced existing accounts on regular basis to maximize revenue.

Marketing and Public Relations Intern

Academia Sanchez-Casal
01.2017 - 12.2017
  • Collaborated with cross-functional teams to create compelling promotional materials and content for various platforms.
  • Assisted in the planning and execution of successful PR events, resulting in increased media coverage.
  • Created visually appealing presentations that effectively showcased campaign results to internal stakeholders.
  • Developed engaging content for newsletters and email campaigns, increasing open rates and clickthroughs.
  • Contributed to the achievement of company goals by executing targeted public relations initiatives.
  • Assisted in creating written, video, and image content for marketing channels.

Certified Nursing Assistant

The Terraces At Bonita Springs
01.2015 - 12.2016
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Supported needs of 200+ residents under long-term care.

Education

MBA - Business Administration

Benedictine University
Lisle, IL
05.2025

Master’s Degree - Public Health

Benedictine University
Lisle, IL
05.2025

Bachelor's Degree - Communications With Emphasis in Public Relations

Florida Gulf Coast University
Fort Myers, FL
01.2017

Skills

  • Healthcare Operations Management
  • Risk Management
  • Data-Driven Decision Making
  • Compliance & Risk Management (HIPAA, OSHA, Joint Commission)
  • Clinic Workflow Optimization
  • Cross-Functional Team Collaboration
  • Quality Assurance & Performance Improvement (PI/QI)
  • Revenue Cycle Management

Certification

  • EDU2418IP Environment of Care Base Camp
  • CCMA - Certified Clinical Medical Assistant
  • CPI Nonviolent Crisis Intervention
  • CNA - Certified Nurse Assistant
  • EDU2417IP - Ambulatory Care
  • Broadstreet Community Data
  • Data for Change
  • BLS Provider

Timeline

Accreditation Regulatory Specialist

Lake County Health Department
05.2024 - Current

Occupational Health Clinic Supervisor

United States Navy, USN
05.2023 - 05.2024

Regional Deployability Coordinator

United States Navy, USN
12.2021 - 04.2023

Clinic Supervisor

United States Navy, USN
02.2019 - 12.2021

Carrier Sales Representative

Coyote Logistics, UPS
01.2018 - 01.2019

Marketing and Public Relations Intern

Academia Sanchez-Casal
01.2017 - 12.2017

Certified Nursing Assistant

The Terraces At Bonita Springs
01.2015 - 12.2016

MBA - Business Administration

Benedictine University

Master’s Degree - Public Health

Benedictine University

Bachelor's Degree - Communications With Emphasis in Public Relations

Florida Gulf Coast University

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