Isari Virgen
Los Angeles,CA
Summary
Paralegal student with over six years of office administration experience. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
5
5
years of professional experience
Work History
Assistant Case Manager
Sunset West Legal Group
07.2024 - Current
- Maintained confidentiality of sensitive client information while adhering to legal guidelines and ethical standards of practice.
- Participated in regular case reviews, offering insights and suggestions for improved service delivery strategies.
- Worked on the property damage part of the claim. To ensure client vehicle inspection was completed.
- Follow up on liability stance on both insurance.
- Assist in daily client communication.
Patient Access Representative
Cedars-Sinai Medical Specialist- Temp Agency Insight Global
02.2024 - 07.2024
- Answer Incoming Calls to assist in scheduling appointments in the Epic system for patients
- Direct messages between Technician and Providers inbox
- Assist with any outgoing calls if needed
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Authorization coordinator
Comprehensive Community Health Centers
05.2023 - 02.2024
- Submit current referrals to the correct insurance
- Speak to the insurance for any additional progress notes that are needed for the approval
- Follow up with the patient regarding insurance decisions
Doctors secretary
Scripps Clinic Torrey Pines
06.2021 - 07.2022
- Answer incoming calls
- Assist in scheduling appointments for over 15 doctors
- Filling faxes and make sure doctors sign
- Death certificate filling
- Provide patient assistance with submitting Rx refills and referrals
Clinic Coordinator
AmeriSleep Diagnostic
04.2021 - 07.2021
- Answer incoming calls to schedule patients for Sleep Study's
- Referral/ Authorization specialist
- Call Providers office to request Doctor's credentials to submit Pre-Authorizations
- Update Excel sheets to keep track of patients scheduling
- Update Technicians work schedule
Patient Representative
Clínicas Del Salud del Pueblo
02.2020 - 10.2020
- Greet patients
- Collect Co-payments or fees due
- Check in patients
- Verify insurance
- Make sure immunization records are turned in with a folder when children come in for immunizations with correct forms
Patient Service Representative
Desert Advanced Imaging Radnet
06.2019 - 01.2020
- Checking in Patient
- Collect Co-Payment
- Greet Patients with appointments and Walk-In
- Verify Insurance information
- Customer service
- Called patients to confirm appointments for next day
- Make packets for appointments for next day registration
- Maintain lobby clean and area of work
Education
Associates - Paralegal Studies
Pasadena Community College
10-2026
Diploma - Medical Billing and Insurance Coding
UEI COLLEGE
San Diego, CA08.2011
High School Diploma -
MARK TWAIN HIGH SCHOOL
San Diego, CA06.2010
Skills
- Bilingual: English/Spanish
- Excellent Customer Service
- Microsoft Office
- EPIC
- Clerical/Data Entry
- Phone Etiquette/ PBX Operator
- Call center experience
- Collections experience
- Receptionist
- Secretary for over 15 doctors
- Ability to Multi-Task
- CPR Certified
- Friendly, Professional Attitude
- Microsoft Office Suite
- Health Insurance Claim Filing
- Type 45 WPM
- Case Documentation
- Client assessment
- Case Planning
- Follow-up skills
- Teamwork and Collaboration
- Attention to Detail
- Adaptability and Flexibility
Languages
Spanish
Native or Bilingual
Timeline
Assistant Case Manager
Sunset West Legal Group
07.2024 - Current
Patient Access Representative
Cedars-Sinai Medical Specialist- Temp Agency Insight Global
02.2024 - 07.2024
Authorization coordinator
Comprehensive Community Health Centers
05.2023 - 02.2024
Doctors secretary
Scripps Clinic Torrey Pines
06.2021 - 07.2022
Clinic Coordinator
AmeriSleep Diagnostic
04.2021 - 07.2021
Patient Representative
Clínicas Del Salud del Pueblo
02.2020 - 10.2020
Patient Service Representative
Desert Advanced Imaging Radnet
06.2019 - 01.2020
Diploma - Medical Billing and Insurance Coding
UEI COLLEGE
High School Diploma -
MARK TWAIN HIGH SCHOOL
Associates - Paralegal Studies
Pasadena Community College
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