Roy Torres Glenn
Yuma
Summary
Energetic and performance-driven professional with many years of experience improving customer satisfaction and successfully defusing the toughest clients. Motivated and adaptable seeking an opportunity to contribute my skills as an employee with a strong background in customer service and Law Enforcement and Case Manager, bringing years of expertise in managing complex caseloads and fostering client relationships. Demonstrates exceptional adaptability and communication skills, effectively coordinating support across multiple agencies to deliver integrated services. Bilingual in English and Spanish, with a commitment to improving service outcomes through innovative solutions and detailed process improvements. Eager to learn and grow, I relish diverse challenges and hope to make a positive and impact in you company.
Overview
9
9
years of professional experience
Work History
Case Manager
Community health, Associates
Yuma
08.2025 - Current
- Coordinated case plans for children in foster care and their families.
- Assessed safety and well-being of children through home visits and interviews.
- Collaborated with community partners to provide resources for families in need.
- Documented case notes and maintained accurate records in agency systems.
- Conducted regular meetings with service providers to monitor progress of cases.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
Security Officer Supervisor
Swankys
Yuma
01.2025 - Current
- Supervised security team to ensure safety protocols were followed.
- Conducted regular patrols to monitor premises and identify potential risks.
- Managed incident reports and coordinated responses to security breaches.
Customer Service Case Manager
Arizona at Work (Ross)
Yuma
08.2024 - 12.2024
- Manage diverse caseloads, achieving high client satisfaction and efficient resolutions.
- Enhance service delivery by implementing process improvements, leading to measurable efficiency gains.
- Build strong client and partner relationships, coordinating support across multiple agencies.
- Utilize analytical skills to streamline operations, resulting in improved service outcomes.
- Manage complex caseloads, streamline processes, and enhance service delivery.
- Foster client relationships and coordinate multi-agency efforts for comprehensive support.
Probation Officer
Yuma County, Adult Probation
Yuma
10.2023 - 07.2024
- Conducted regular meetings with clients to discuss progress and challenges.
- Prepared detailed reports for court hearings and parole reviews.
- Monitored compliance with probation terms through home visits and check-ins.
- Evaluated client behavior and risk factors to develop personalized intervention plans.
- Coordinated with law enforcement agencies to ensure public safety measures were met.
- Developed case management plans for offenders, including referrals to community resources and services.
Case Manager
Arizona Department of Child Safety
Yuma
07.2021 - 09.2023
- Regularly met clients to ensure accurate case updates, fostering stronger family bonds.
- Facilitated essential services for family unity, enhancing relationship stability.
- Collaborated with clients to develop effective treatment plans for safer environments.
- Authored detailed reports and case documentation, ensuring clarity and precision.
Correction Officer
Arizona Department of Corrections
Yuma
11.2016 - 07.2021
- Followed and enforced all prison rules and regulations to maintain order inside the prison.
- Conducted patrols and inspections of inmates' cells to maintain a safe environment for inmates.
- Deescalated confrontations when they occurred by applying necessary force if need.
- Conduct head counts and ensure that each prisoner is living breathing and wellbeing.
Education
Diploma -
Cibola High School
Yuma, AZBachelors -
Northern Arizona University
Yuma, AZAssociates - Criminal Justice
Arizona Western College
Yuma, AZGeneral Studies -
Arizona Western College
Yuma, AZSkills
- Bilingual: English/Spanish
- Customer Service
- Communication
- Adaptability
- Time Management
- Detail Oriented
- Critical Thinking
- Computer Proficient
- Case management
- Crisis intervention
Languages
- English, Proficient
- Spanish, Proficient
Timeline
Case Manager
Community health, Associates
08.2025 - Current
Security Officer Supervisor
Swankys
01.2025 - Current
Customer Service Case Manager
Arizona at Work (Ross)
08.2024 - 12.2024
Probation Officer
Yuma County, Adult Probation
10.2023 - 07.2024
Case Manager
Arizona Department of Child Safety
07.2021 - 09.2023
Correction Officer
Arizona Department of Corrections
11.2016 - 07.2021
Diploma -
Cibola High School
Bachelors -
Northern Arizona University
Associates - Criminal Justice
Arizona Western College
General Studies -
Arizona Western College