Carla Jazmin Rafael Gembe
Mustang,OK
Summary
Dedicated candidate eager to leverage knowledge in social services and program development. Skilled in running social services initiatives and developing policies and procedures. Collaborative and committed to addressing social issues to improve quality of life in marginalized communities.
Utilizes strong communication and coordination skills to effectively manage client services. Track record of fostering positive client relationships and achieving measurable improvements in client well-being.
Overview
4
4
years of professional experience
Work History
HS/PRS Case Manager II/ Remote
Global Refuge
11.2023 - 03.2025
- Coordinated case management processes to ensure comprehensive client care.
- Resolved client issues by conducting thorough assessments and providing tailored solutions.
- Monitored client progress to ensure adherence to service plans and goals.
- Conducted home visits to assess living conditions and identify additional support needs.
- Managed client caseloads to maintain service quality and efficiency.
- Advocated for client rights, ensuring access to necessary services and benefits.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Refugee Bilingual Case Manager
Catholic Charities of the Archdiocese of Oklahoma City
05.2022 - 11.2023
- Maintain a caseload of clients
- Keep up-to-date case-notes, maintains file documentation, and conducts periodic file maintenance in a confidential and accurate manner as required
- Conduct all services in a culturally and linguistically appropriate manner, according to contract guidelines and/or agency policies and procedures
- Conduct outreach to clients through participation in outside events and distribution of material within the community including ethnic and community affairs, churches and other sites frequented by immigrants and refugees
- Attending conferences and training courses as assigned
- Prepare timely and accurate statistical data and other reports as required
- Comply with all federal, state, and funding requirements as applicable
Sexual Assault Advocate
La Luz Organization
02.2022 - 05.2022
- Case management
- SANE examinations medical care
- Conducted intake interviews for new clients, assessing needs and determining appropriate resources for recovery.
- Facilitated support groups for sexual assault survivors, creating a safe space that promoted shared experiences of healing and growth.
- Assisted in obtaining protective orders for survivors, ensuring their safety and well-being.
- Collaborated with law enforcement agencies, medical professionals, and other community partners to ensure comprehensive care for all survivors.
- Accompanied clients to court to clarify processes and procedures.
Case Manager II - Family HOPE Program
Catholic Charities of the Archdiocese of Oklahoma City
08.2021 - 05.2022
- Establish relationships with low-income families/individuals to help them develop realistic goals towards self-sufficiency
- Develop Service Plans with clients, focusing on gaining and retaining self-sufficiency using SMART goals
- Participate in community outreach events to further develop connections and advocate for clients
- Utilized motivational interviewing skills to promote client engagement to achieve an optimum level of goal development
Homeless Screening//Lead Intake Coordinator
City of Norman, Winter Warming Shelter
12.2020 - 02.2021
- Coordinating sleeping arrangement and any other duty related to intake specialist
- Coordinated lead intake processes to ensure efficient handling of client information.
- Facilitated client interactions, ensuring high standards of customer service.
Education
Master’s - Social Work
University of Oklahoma
Norman, OK05-2025
Bachelor’s - Social Work
University of Oklahoma
Norman, OK04.2022
Associate in Arts - Social Sciences
Rose State College
Midwest City, OK12.2019
Skills
- Bilingual: English/Spanish
- Critical Thinking
- Lead coordination
- Public speaking
- Social work principles
- Ethical decision making
- Multitasking abilities
- Time management
- Cultural/Diversity Community outreach
- Problem Solving
- Case management
- Crisis intervention
- Team collaboration
Timeline
HS/PRS Case Manager II/ Remote
Global Refuge
11.2023 - 03.2025
Refugee Bilingual Case Manager
Catholic Charities of the Archdiocese of Oklahoma City
05.2022 - 11.2023
Sexual Assault Advocate
La Luz Organization
02.2022 - 05.2022
Case Manager II - Family HOPE Program
Catholic Charities of the Archdiocese of Oklahoma City
08.2021 - 05.2022
Homeless Screening//Lead Intake Coordinator
City of Norman, Winter Warming Shelter
12.2020 - 02.2021
Bachelor’s - Social Work
University of Oklahoma
Associate in Arts - Social Sciences
Rose State College
Master’s - Social Work
University of Oklahoma
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