Lia Velazquez
El Centro,CA
Summary
As a Post-Release Service Case Manager and Bilingual Case Specialist, I am dedicated to staying in compliance with both internal and external standards, as well as the requirements set by accrediting agencies. I have conducted over 200 initial intake sessions with new subjects admitted to the program, where I familiarize them with program requirements, examine their criminal files, and create preliminary treatment plans. The role involves coordinating high-quality care for unaccompanied minors and diverse patient groups, addressing specific client needs based on individualized treatment plans. Additionally, I am responsible for collecting data on treatment goals and ensuring that all aspects of care meet established norms and processes.
Overview
4
4
years of professional experience
Work History
Bilingual HS/ PRS Case Manager
Cayuga Centers
04.2024 - Current
- Maintained accurate documentation on all cases in UC Portal, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Perform home visits to ensure a safe and stable environment and protect against exploitation.
- Assist with community transition to help the minors adjust to life in the U.S. after release from custody.
- Understanding of asylum application processes and requirements.
- Work with schools, healthcare providers, and legal services to ensure comprehensive support.
Immigration Case Specialist
Geo Group Inc
05.2022 - 03.2024
- Counseled clients on potential outcomes of legal matters.
- Informed customers by mail or telephone of additional steps needed to obtain documents.
- Productively navigate through Total Access software during intake interview and other sessions
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Effectively communicate with clients to address needs by asking clarifying questions and providing them with empathetic support
- Installing electronic monitoring equipment on ISAP Program Participants as required and ensuring that the program's electronic monitoring requirements are being followed.
- Built effective relationships with business partners to facilitate immigration program activities.
Case Manager
Cherokee Federal
08.2021 - 10.2021
- Partner with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Communicate with officers from the Department of Homeland Security to ensure refugee resettlement.
- Collaborate with external agencies to meet educational and transitional needs of unaccompanied minors.
- Address the following; delays in discharge, postponed procedures and discharge equipment unavailability.
- Able to navigate Office of Refugee Resettlement (ORR) program UC Portal in a fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Compiled data using CaseWorthy software.
Behavior Interventionist
California Psychcare, Inc
06.2020 - 08.2021
- Improved behaviors through modeling, role-playing and other effective strategies.
- Motivated clients to reach treatment goals and supported each through difficult situations and transitions.
- Administered therapy and applied behavioral analysis techniques in home and community to facilitate client treatment plan.
- Visited clients at home, school and other settings to leverage expertise and positively impact individuals' lives with skilled interventions.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Counseled individuals, groups and families to bring awareness of problems, deal with crisis situations and develop action plans.
Education
Bachelor of Arts - Psychological Science
University Of California, Irvine
Irvine, CA06.2021
Associate of Arts - Psychology
Imperial Valley College
Imperial, CA06.2019
Skills
- Data Collection
- Critical Thinking
- Investigative Skills
- Documentation
- Spanish, Bilingual Fluency
- Immigration Case File Strategies
- Cultural Sensitivity and Diversification Awareness
- Microsoft Office
- Functional Behavior Assessments
- Office of Refugee Resettlement Policies
- Interviewing Skills
- Report Writing
Additional Information
Thomas M., Jung M., Cruz C., Ocumen M., Velazquez L., Courvey K., Santos B., Kincaid B. (2020, June) Academic Burnout and Major Confidence Across Undergraduates: Transfers vs. Non-Transfers. 2020 UROP Symposium. (Conference canceled)
Velazquez,L (2019, Feb). Decline in Marriage. Presentation for Research Method in Imperial Valley College, Imperial Valley, Ca.
Timeline
Bilingual HS/ PRS Case Manager
Cayuga Centers
04.2024 - Current
Immigration Case Specialist
Geo Group Inc
05.2022 - 03.2024
Case Manager
Cherokee Federal
08.2021 - 10.2021
Behavior Interventionist
California Psychcare, Inc
06.2020 - 08.2021
Bachelor of Arts - Psychological Science
University Of California, Irvine
Associate of Arts - Psychology
Imperial Valley College
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