Reina Montalbo
Chicago,IL
Summary
I am an agent of desegregation and equity-based change for BIPOC, LGBTQIA+, and neurodiverse communities, with a centralized focus on peacemaking. I advocate for bringing voice and choice into each space for all individuals and groups, with a healing-centered lens, in a commitment to elevate the voices and lived experiences of the global majority. My extensive background in facilitating and leading direct care with early childhood, adult education, large group direction, and mediation calls me to cultivate a collaborative and inclusive trauma-informed environment.
Overview
9
9
years of professional experience
Work History
Bilingual PRS Case Manager II
National Youth Advocate Program
Nashville , TN
04.2024 - Current
- Consistently delivered Post Release Services in accordance with the National Youth Advocate Program's Mission, Values, and Philosophies for unaccompanied minors who have recently migrated to the USA and their sponsors.
- Ensuring accurate and timely in-home and virtual visits with minors and their families to foster peace, community acculturation, cultural competency, and healing-centered practices.
- Ensured excellence in PRS documentation and Program compliance, facilitating authentic connections between minors, sponsors, and team members holistically.
Shift Supervisor
Starbucks
Nashville , TN
01.2023 - 03.2024
- Created and maintained an inviting 3rd place atmosphere for all guests, boosting overall customer satisfaction.
- Demonstrated commitment to maintaining a seamless shift by following all necessary measures for ensuring a safe work environment.
- Expanded outreach efforts to ensure that coffee and coffee beans were accessible for local nonprofit organizations during the holiday season
Bilingual Case Manager
Safe Haven Family Shelter
Nashville , TN
04.2022 - 08.2023
- Guided and inspired teams to embrace Safe Haven's principles of leadership, growth, resiliency, inclusion, and justice-based initiatives aimed at eradicating family homelessness in the greater Nashville region.
- Create sustainable and practical systems for clients and families, specifically refugee and immigrant populations, to enable acclimation and permanency in the Nashville area.
- Collaborated and guided multiple teams from diverse fields including behavioral health, housing, and education/employment in order to prioritize client needs
Teaching Artist
Sounds Academy
Phoenix , AZ
08.2015 - 05.2022
- Implemented a growth mindset to instill resilience, creativity, sustainability, diversity, equity, and advocacy values in students. Ensured students' individualized goals were acknowledged and commemorated during their time at SOUNDS academy, encompassing musical, educational, and personal growth.
- Mentoring leadership and resiliency in one-to-one learning experiences with aspiring musicians, centering their growth and development.
- Delivered Suzuki method teaching to a diverse range of students aged 2-18, emphasizing musicianship and performance etiquette in both English and Spanish.
Lead Child Development Specialist
Child Crisis Arizona
Mesa , AZ
06.2020 - 02.2021
- Implemented comprehensive training sessions for direct care providers to promote Trauma Informed Care and Conscious Discipline, resulting in enhanced child safety and awareness. Communicated feedback to agency staff and behavioral health team professionally.
- Conducted bi-weekly meetings and staffings with other Child Development Specialists, Supervisors, and Case Managers to focus on wrap-around services for our clients in the emergency shelter, upcoming intakes/exits for clients.
- Ensured that each staff member within the Child Crisis Arizona Network integrated cultural awareness, sensitivity, and celebration into their approach to clients through close collaboration with ORR providers.
- Establishing individualized positive relationships with all children in care and utilizing music and movement to build rapport that focuses on the individualized goals of each child.
Supervisor
Olive Garden
Casa Grande , AZ
01.2017 - 01.2020
- Provided top-notch training for employees in various positions, including both back-of-house and front-of-house responsibilities, using fluency in English as well as Spanish.
- Implementing diversity, equity, and inclusion at Darden Inc. Elevated satisfaction measures and hospitality benchmarks
- Ensure adherence to safety and health regulations while tracking business revenues.
- Created new strategies for improving customer service standards within the organization.
Education
Master of Arts - Conflict Management
Lipscomb University
Nashville, TN05-2024
Bachelor of Arts - Women's Studies
Arizona State University
Tempe, AZ05-2022
Skills
- Spanish/English Bilingual
- Community Outreach
- Public Speaking
- Adaptability and Flexibility
- Relationship Building
- Social Justice Advocacy
- Cultural Competency
- Program Development
- Creativity and Innovation
- Conflict Resolution
- Mental Health Crisis Response
References
- Kirk Johnson - CEO/Founder of SOUNDS Academy | 623-349-4774
- Betty Snyder - Professor @ Lipscomb University | 512-669-2487
- Victoria Peer - Professor @ Arizona State University | 773-750-6443
- Daisha Jiles - Colleague @ Lipscomb University | 901-859-1774
Affiliations
- Vocal Performance
- Viola Performance
- Mexican Folk Dancing
- Musical Theater Performer
Timeline
Bilingual PRS Case Manager II
National Youth Advocate Program
04.2024 - Current
Shift Supervisor
Starbucks
01.2023 - 03.2024
Bilingual Case Manager
Safe Haven Family Shelter
04.2022 - 08.2023
Lead Child Development Specialist
Child Crisis Arizona
06.2020 - 02.2021
Supervisor
Olive Garden
01.2017 - 01.2020
Teaching Artist
Sounds Academy
08.2015 - 05.2022
Master of Arts - Conflict Management
Lipscomb University
Bachelor of Arts - Women's Studies
Arizona State University
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