Brianna Y. Pacheco
Las Vegas
Summary
Detail oriented and proactive Case Manager with more than one year of experience in personal injury law. Skilled in coordinating medical care, managing client cases, and facilitating communication between clients, healthcare providers, and insurance companies. Skilled at handling complex claim processes, managing all treatment, and preparing demand packages. Strong ability to prioritize tasks, maintain detail-oriented records, and work effectively under pressure. Known for excellent communication skills, attention to detail, and a deep understanding of legal procedures and client needs.
Overview
3
3
years of professional experience
Work History
Assistant Case Manager
Nguyen & Associates
08.2024 - 11.2024
- Collaborated with medical professionals to coordinate and oversee client treatment plans, ensuring care was tailored to each individual's specific needs and progress.
- Promoted a positive environment for clients through compassionate assistance and empathetic listening.
- Maintained up-to-date and accurate contacts and progress note records.
- Elevated client engagement levels by actively involving them in the decision-making process related to their cases.
- Streamlined case management processes for increased efficiency and better client outcomes.
- Increased case resolution rates with thorough research, documentation, and follow-up procedures.
- Initiated claims and maintained regular communication with insurance companies to ensure timely and efficient processing in alignment with client case needs.
- Collected and organized medical records to prepare demand packages, submitted demands, and followed up diligently until the first offer was received, initiating the negotiation process.
Case Manager
Cega Law Group
02.2023 - 04.2024
- Spearheaded treatment for all clients
- Provide comprehensive care coordination and management for patients with complex medical needs
- Organized documents to manage the paper and electronic filing systems of clients
- Managed accounts and client records
- Requested and obtained medical records for clients
- Answered any treatment questions and concerns for clients in English and Spanish
- Handled confidential information discreetly which established trust among staff members and clients
- Advocate for clients to ensure they receive the highest quality of care
- Walked through sign up paperwork with new clients and answered any questions they had about the case process
- Develop and implement individualized care plans that address patients’ physical, emotional, and social needs
- Handled majority of pre litigation
Front Desk
Las Vegas Athletic Club
08.2022 - 02.2023
- Addressing members with any questions, problems, or concerns in English and Spanish
- Take any member payments and input into the computer
- Give detailed tours of facility to potentially new members
- Maintain a neat and organized workspace
- Great receptionist skills involving technology
- Ability to maintain a positive attitude for a better experience towards clients
- Managing inventory of office supplies and similar requirements
Playroom Employee
Las Vegas Athletic Club
09.2021 - 03.2022
- Assist children with homework like English, Math, Science, Reading
- Ensuring the safety of children's environment
- Playing with children as well as planning fun activities for them
- Communicate any problems with parents/guardians
- Excellent age appropriate communication as well as active listening
- Quick yet thoughtful decision making skills
Education
High School -
Las Vegas High School
Las Vegas, NV05.2021
Skills
- Fully bilingual in English and Spanish
- Attention to detail
- Confidentiality
- Teamwork
- Problem-solving
- Effective communication
- Case documentation
- Multitasking
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Case Manager
Nguyen & Associates
08.2024 - 11.2024
Case Manager
Cega Law Group
02.2023 - 04.2024
Front Desk
Las Vegas Athletic Club
08.2022 - 02.2023
Playroom Employee
Las Vegas Athletic Club
09.2021 - 03.2022
High School -
Las Vegas High School
Similar Profiles
Karissa PerezKarissa Perez
Receptionist at Law Offices Of Nguyen and AssociatesReceptionist at Law Offices Of Nguyen and Associates
Thi Bich Thao NguyenThi Bich Thao Nguyen
Hairdresser at Thi Bich Thao Nguyen ( Lana Nguyen)Hairdresser at Thi Bich Thao Nguyen ( Lana Nguyen)
Angela FoxAngela Fox
Lena's Hair and Nail Salon at Lena NguyenLena's Hair and Nail Salon at Lena Nguyen