Destany Zavala

Talk to clients to inform them about their appointments, and answer questions about their case
•organize legal packets for clients on their appointments
•organize legal notices for lawyers
•confirm statements (appointment) for lawyers
•prep trial exhibits
•Make appointments with state doctors for the injured client
• work closely with my lawyer and case manager to keep the clients cases on track
• communicate with defense attorneys re cover letters, doctors appointments, anything pertaining to the case
• Send out strike letters to defense attorneys and the insurance
• created substitution of attorney packets
• create and send out IMR letters

• Kept work consistently compliant with 5S standards.
• Realigned production plans to boost productivity without dramatically increasing costs.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Leveraged knowledge of raw materials, production processes, quality control, costs and other techniques to maximize effective manufacture and distribution of goods.
• Performed complex mechanical alignments and calibration of equipment to quality standards.
• Maintained quality assurance and customer satisfaction objectives.

• Delivered exceptional guest experiences through attentive service and quick response to issues.
• Provided attentive service and proactively assessed guest needs.
• Assisted wait staff with timely food delivery and guest requests.
• Monitored dining room inventory and replenished as necessary.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Proved successful working within tight deadlines and fast-paced atmosphere.

• Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
• Answered customer questions about hours, seating and menu information.
• Assigned patrons to tables suitable for needs and restaurant section rotation.
• Supported servers, food runners and bussers with keeping dining area ready for every guest.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
• Assisted managers with quickly resolving service- and food-related issues.

• Provided attentive service and proactively assessed guest needs.
• Engaged in suggestive selling and other sales techniques.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Offered friendly and efficient service to customers, handled challenging situations with ease.