Arely Lara
Weslaco
Summary
Experienced IT Technician with a background in developing and maintaining comprehensive documentation for network configurations and troubleshooting procedures. Provided on-site technical support to ensure optimal operation of communication systems, effectively addressing issues as they arose. Collaborated with compliance teams to evaluate network performance, identifying areas for improvement and ensuring adherence to established quality standards. Skilled Support Technician enthusiastic about helping facility run smoothly by providing top-notch support. Proficient in equipment operations and repairs.
Overview
4
4
years of professional experience
Work History
Remote Support Technician
Barcom Technology Solutions
03.2025 - Current
Enterprise Technician
Advanced Call Center Technologies LLC
09.2023 - 03.2025
- Develop and maintain detailed documentation of network configurations, troubleshooting procedures, and system performance for Advanced Call Center Technologies LLC.
- Provide on-site technical support and troubleshooting assistance to ensure seamless operation of communication channels and systems for Advanced Call Center Technologies LLC.
- Collaborate with the Compliance Department to conduct regular evaluations of network performance, identify areas for improvement, and ensure adherence to quality standards for Advanced Call Center Technologies LLC.
Member Engagement Coordinator
Senture
12.2022 - 08.2023
- Implement innovative strategies to increase member engagement and retention, utilizing market research and analytics to drive successful outcomes for Senture.
- Analyze member data and feedback to identify trends and opportunities for improving engagement and satisfaction with health plan services.
- Collaborate with cross-functional teams to develop and execute personalized member engagement plans that align with Senture's overall goals and objectives, ensuring a cohesive and comprehensive approach to enhancing member satisfaction and participation.
IT Technician
Charlie Clark Nissan
05.2022 - 11.2022
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
Education
Associates - Cybersecurity Specialist
South Texas College
High School Diploma -
Mercedes High School
Skills
- Active Directory
- DHCP
- Network troubleshooting
- Technical support
- User assistance
- Software troubleshooting
- Documentation management
Languages
- English
- Spanish, Proficient
- English, Highly proficient
Timeline
Remote Support Technician
Barcom Technology Solutions
03.2025 - Current
Enterprise Technician
Advanced Call Center Technologies LLC
09.2023 - 03.2025
Member Engagement Coordinator
Senture
12.2022 - 08.2023
IT Technician
Charlie Clark Nissan
05.2022 - 11.2022
Associates - Cybersecurity Specialist
South Texas College
High School Diploma -
Mercedes High School