Rashanda Williams
Chesapeake,VA
Summary
Cloud-focused IT professional with experience in enterprise support, Microsoft 365, and endpoint management using Microsoft Intune. Skilled in Active Directory, identity and access management, and enforcing security across cloud and hybrid environments.
Overview
8
8
years of professional experience
Work History
Tier 2 Remote Desktop Management /Cloud Support Technician
Leidos
10.2025 - Current
- Diagnosed and resolved cloud service issues for diverse client environments.
- Provided technical support for AWS and Azure platforms, enhancing user experience.
- Streamlined incident response processes, reducing resolution times significantly.
- Mentored junior technicians in troubleshooting techniques and cloud service best practices.
SIPR Agent (Computer Operator II)
SAIC
12.2024 - 10.2025
- Deliver support and troubleshooting for SIPR (Secret Internet Protocol Router) systems, ensuring operational continuity across classified networks.
- Manage and maintain user accounts through Active Directory and Flank Speed in secure SIPR environments.
- Worked closely within company guidelines to meet or exceed Service Level Agreements (SLAs), ensuring timely and reliable service while staying aligned with internal policies and expectations.
- Perform proactive system diagnostics, patch management, and hardware/software maintenance to ensure SIPRNet operational integrity.
- Install and configure classified software solutions on client systems within the SIPR network.
NIPR/NNPI Agent (Computer Operator II)
SAIC
01.2024 - 10.2025
- Install, configure, and maintain software on client computers within the NNPI (Naval Nuclear Propulsion Information) environment.
- Troubleshoot and support end-user issues related to operating systems, printers, and local applications specific to NNPI systems.
- Perform system configuration, including support with database design and routine maintenance.
- Ensure compliance with NNPI security protocols and data handling requirements.
- Maintain departmental standards for productivity and data integrity in the NNPI workspace.
Medical Appointment Scheduler
Eursdale
06.2021 - 10.2024
- Acted as first point of contact and set appointments for prospective patients.
- Assisted office team by making phone calls, copies and appointments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts using Genesis Technology.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls using SharePoint.
Acquisition Specialist
Myriad Provision
05.2020 - 06.2021
- Maintained organized file management system to promote accessibility.
- Maintained effective and lasting vendor relationships through dynamic communication, collaboration and intelligent questioning skills.
- Accepted and processed supply requests from staff, and placed orders per procedures.
- Tracked and monitored progress on delivery orders or contracts.
Customer Service Representative
Walmart
06.2018 - 05.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Answered constant flow of customer calls with minimal wait times.
Education
Bachelor of Science - Business Management
Radford University
Radford, VA06-2026
Skills
- Hardware support
- Software diagnosis
- File Server Management Rights
- Problem-solving abilities
- Active Directory
- Efficient in 365 Products
- Cloud infrastructure management
- Intune management
Accomplishments
- CompTIA Security+
- Microsoft Azure Fundamentals (AZ-900)
- Microsoft Azure Administrator (AZ-104) (In Progress)
Timeline
Tier 2 Remote Desktop Management /Cloud Support Technician
Leidos
10.2025 - Current
SIPR Agent (Computer Operator II)
SAIC
12.2024 - 10.2025
NIPR/NNPI Agent (Computer Operator II)
SAIC
01.2024 - 10.2025
Medical Appointment Scheduler
Eursdale
06.2021 - 10.2024
Acquisition Specialist
Myriad Provision
05.2020 - 06.2021
Customer Service Representative
Walmart
06.2018 - 05.2020
Bachelor of Science - Business Management
Radford University