Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Tennis, Home Improvement Projects
Additional Information
Timeline
Generic
Kenneth Chambers

Kenneth Chambers

Information Technology Specialist
Greensboro,NORTH CAROLINA

Summary

Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

Overview

25
25
years of professional experience

Work History

Tier 2 Technical Support Specialist/Desktop Support Engineer

Volt Management Group Client (Qorvo US. Inc)
03.2022 - 10.2023
  • Enhanced customer satisfaction by resolving complex technical issues and providing efficient solutions.
  • Streamlined troubleshooting processes for quicker issue resolution and improved customer experience.
  • Improved team collaboration by sharing technical knowledge and assisting colleagues with challenging cases.
  • Boosted client retention by consistently delivering exceptional Tier 2 technical support services.
  • Administrative Support ordering cell phones, technical support included, laptops, desktops, cell phones, AV conference rooms, remote site support, and production floor support for lab devices.
  • Conducted regular training sessions for junior technicians, enhancing their technical skills and knowledge base.
  • Delivered exceptional customer service while addressing user inquiries via phone, email, or live chat channels promptly.

Executive Desktop Support

TekSystems
06.2021 - 11.2021
  • Tier 1-3 Desktop Support, Printer support HP, Ricoh, Brother, Remote support, SCCM imaging and reporting, Active Directory Users and Computers, Asset and Inventory Management, Office 365 Support, AV Conference Room Support

Information Technology

DataMasters (Honda Aircraft Company)
11.2011 - 04.2021
  • Install, configure, and maintain databases, servers, and software, Executive Desktop Support, Manage Inventory, Troubleshoot networks, computers, and devices, Off-site event support and setup of AV, LAN, mobile devices, hardware and software applications, AV Support, Practices security procedures to protect organization data, Production Floor Support including third party applications

Consulting Services

CDI IT Solutions (Wells Fargo)
12.2010 - 11.2011
  • Analyze and diagnose the company's IT infrastructure, Help Desk support, Technical support for banking applications, Troubleshoot and repair office machines, Design and implement technology solutions

Desktop Support Technician

RCG Information Technologies (Aetna)
11.2009 - 11.2010
  • Maintain computer hardware and software systems, Blackberry Enterprise Mail Server setup and support, Diagnose and troubleshoot common problems with software integration, Support computer software integration by diagnosing and troubleshooting common problems, Initial point of contact for all computer and system related concerns

Education

Asheville High School
Asheville, NC

Computer Science -

Central Piedmont Community College
Charlotte, NC

MCSE -

New Horizons Learning Center
Charlotte, NC

A+ Certification

New Horizons Computer Learning Center
Greensboro, NC
09.2007

Skills

  • Product Reliability
  • Remote Technical Support
  • Hardware Installation
  • On-Site Technical Support
  • Service Now
  • Active Directory Users ans Computers
  • SCCM
  • Office 365 Support

Accomplishments

Eagle Scout

Affiliations

  • Eagle Scout BSA

Tennis, Home Improvement Projects

During the Summer, I participate in Greensboro tennis league play. I'm currently remodeling my home of 20 years and enjoy the gratification of the finished product and the hard work that went into it.

Additional Information

In summary, I have been in Information Technology for over 25 years and have a lot of support experience. I enjoy my work and providing solutions for the customer so that they can continue to work efficiently with minimum downtime. I realize that it is almost impossible to know everything in this industry as technology is a very fast paced business, however, I learn very quickly with minimum training and the ability to hit the ground running immediately.

Timeline

Tier 2 Technical Support Specialist/Desktop Support Engineer

Volt Management Group Client (Qorvo US. Inc)
03.2022 - 10.2023

Executive Desktop Support

TekSystems
06.2021 - 11.2021

Information Technology

DataMasters (Honda Aircraft Company)
11.2011 - 04.2021

Consulting Services

CDI IT Solutions (Wells Fargo)
12.2010 - 11.2011

Desktop Support Technician

RCG Information Technologies (Aetna)
11.2009 - 11.2010

Asheville High School

Computer Science -

Central Piedmont Community College

MCSE -

New Horizons Learning Center

A+ Certification

New Horizons Computer Learning Center
Kenneth ChambersInformation Technology Specialist