Arely Sanchez
National City,CA
Summary
Recent ambitious graduate with foundational knowledge in Industrial and Organizational Psychology and hands-on experience gained through academic projects. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive to grow professionally.
Overview
7
7
years of professional experience
Work History
Teller
US Bank NA
06.2024 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Educated customers on use of banking website and mobile apps.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
Branch Service Specialist
MUFG Union Bank
12.2020 - 05.2023
- Handled customers' complaints and questions with utmost professionalism to restore satisfaction and maintain loyalty to branch.
- Delivered quality service with remarkable efficiency by skillfully overseeing daily branch operations.
- Managed branch vault and cash supply to keep appropriate level of currency on hand.
- Trained staff in bank products, operations procedures and successful sales strategies.
- Processed customers' deposits, transfers and cash withdrawals.
- Cross-sold products such as consumer loans by listening to customers and understanding needs and taught staff to implement similar processes in every interaction.
Sales Representative
JCPenney
10.2017 - 03.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate of Arts - Psychology
San Diego State University
San Diego, CA05.2024
Associate of Arts - Psychology
Southwestern College
Chula Vista, CA05.2021
Skills
- Exceptional customer service
- Strong Work Ethic
- Goal-oriented focus
- Attention to Detail
- Analytical Thinking
- Professionalism and Courtesy
- Excellent time management skills
- Approachable
- Cash handling and management
- Relationship building and management
Accomplishments
- Earned Quarter Excellence Award for accomplishing goals.
- Credit Card Champion for 6 months for excelling in credit card sales.
Languages
Spanish
Native or Bilingual
Timeline
Teller
US Bank NA
06.2024 - Current
Branch Service Specialist
MUFG Union Bank
12.2020 - 05.2023
Sales Representative
JCPenney
10.2017 - 03.2020
Associate of Arts - Psychology
San Diego State University
Associate of Arts - Psychology
Southwestern College