Highly efficient well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Hi, I’m
Arelys Delgado Parra
Administrator
Orlando,FL
Summary
Overview
31
years of professional experience
Work History
Ifixandrepair
Associate
12.2022 - 02.2024
Job overview
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Provided product price information to customers.
- Managed customer relations through communication and helpful interactions.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Created solutions for customers to satisfy specific needs, quality and budget.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
Dimecuba
Call Agent
04.2022 - 11.2022
Job overview
- Built strong customer relationships with empathetic communication and active listening skills.
- Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
- Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
- Mastered multiple software platforms to ensure seamless navigation during calls, improving overall productivity.
- Maintained high call quality standards by adhering to company guidelines and protocols.
- Achieved targeted call resolution times by swiftly identifying issues and providing solutions.
- Partnered with other departments to address cross-functional concerns, facilitating issue resolution more efficiently.
- Streamlined processes for improved efficiency, leading to shorter wait times for customers.
- Supported colleagues in handling complex cases, fostering a collaborative work environment.
Powers Peruana SAC
Administrative Executive
07.2018 - 02.2022
Job overview
- Created and updated records and files to maintain document compliance.
- Handled confidential information with utmost discretion, ensuring sensitive data was protected from unauthorized access.
- Collected data, input records, and protected electronic files.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues in a timely manner.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Collaborated with cross-functional teams to achieve organizational goals, fostering a positive work environment.
- Reduced operational costs with thorough budget analysis and expense tracking, optimizing resource allocation.
- Facilitated communication between departments, maintaining open lines of dialogue for better collaboration on projects.
- Maintained protocol throughout routine work days and special events.
- Assisted with the recruitment process by reviewing resumes, scheduling interviews, and providing feedback on candidates'' fit within the organization.
- Planned and executed events for employees and clients and managed logistics and vendor relations.
- Scheduled appointments and meetings, organized materials and prepared rooms.
- Offered technical support and troubleshot issues to enhance office productivity.
- Conducted research to assist with routine tasks and special projects.
- Implemented document management system that streamlined filing processes and facilitated easy retrieval of information.
- Served as a liaison between executives and clients or stakeholders; maintained strong relationships through effective communication.
Gobernacion De Lara
Administrative Coordinator
07.1993 - 07.2018
Job overview
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Assisted management with special projects to complete all tasks by deadlines.
- Prepared detailed documents and reports in adherence administrative processes.
- Maintained databases and contact lists to keep important contact information accurate and up to date.
- Monitored and directed incoming mail and prepared outgoing mail.
- Coordinated and scheduled meetings and appointments to keep organization running smoothly.
- Worked closely with others to accomplish timely invoicing and accounts receivables.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Proactively identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.
- Monitored and ordered office supplies to keep office stocked with resources necessary to function smoothly.
- Enhanced communication between departments with timely and accurate preparation of reports and documents.
- Collaborated closely with department heads for strategic planning purposes while ensuring their alignment with overall organizational goals.
Education
Universidad Nacional Experimental Simon RodriguezBarquisimeto, VE
Bachelor of Science from Business Administration And Management
07.2010
University Overview
Skills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- Leadership Qualities
- Customer interaction
- Workplace Safety
- Cash Handling
- Customer Engagement
- Decision-Making
- Relationship Building
- Courteous and Professional
Timeline
Associate
Ifixandrepair
12.2022 - 02.2024
Call Agent
Dimecuba
04.2022 - 11.2022
Administrative Executive
Powers Peruana SAC
07.2018 - 02.2022
Administrative Coordinator
Gobernacion De Lara
07.1993 - 07.2018
Universidad Nacional Experimental Simon Rodriguez
Bachelor of Science from Business Administration And Management
Similar Profiles
Katelyn HolguinKatelyn Holguin
Technician at iFixAndRepairTechnician at iFixAndRepair
Marvens LauroreMarvens Laurore
Phone Repair Technician at IFixandRepairPhone Repair Technician at IFixandRepair
Kenisha HusbandsKenisha Husbands
Greeter at Launch Entertainment ParkGreeter at Launch Entertainment Park
Andrew LaskowskyAndrew Laskowsky
General Manager / Executive Manager at Feddon Automotive Group – Valley Chevrolet, GMC, CDJR, MitsubishiGeneral Manager / Executive Manager at Feddon Automotive Group – Valley Chevrolet, GMC, CDJR, Mitsubishi
Anthony Whitmore Jr.Anthony Whitmore Jr.
Deputy Sheriff at Orange County Sheriff's OfficeDeputy Sheriff at Orange County Sheriff's Office