Aren Fraughton
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Effective in handling orders and verifying delivery of accurate shipments in alignment with strict schedules. Innovative and focused professional polished in maintaining accurate records of sales, developing leads and prospects and resolving customer issues.
Overview
7
7
years of professional experience
Work History
EFC Route Driver
HEB Warehouse
11.2022 - Current
- Drove a 26ft box truck to multiple different Heb's in the Houston area, to deliver groceries for their curbside orders
- Efficiently unloaded pallets using trucks liftgate, reducing delivery time and improving customer satisfaction
- In between routes, I would load trucks for the next delivery, and select orders using a ridable electric jack
- Completed daily pre- and post-trip vehicle inspections.
- Ensured compliance with company policies and DOT regulations, contributing to a safe work environment for all employees.
- At the end of the day, I would sort, receive, and rotate the product for the next day.
Customer Service Rep In Store Shopper
HEB Grocery Store
07.2020 - 11.2022
- Select merchandise from sales floor to complete customer online orders Sort/unload selected merchandise into refrigeration, frozen, or dry storage areas
- Provide superior customer service; assist customers in answering questions and locating in store merchandise
- Minimize shrink in proper handling and rotation of merchandise
- Communicates effectively and continuously with department managers to locate product.
Merchandiser/Distributor
Lonestar Distributing Pepperidge Farm
09.2017 - 07.2020
- Service stores by placing and filling all product orders
- Assist with inventory
- Operate hand truck and baler.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Increased brand visibility by designing eye-catching window displays that highlighted new products and seasonal trends.
Independent Sales Contractor
Pepperidge Farm Inc
06.2017 - 08.2017
- Managed orders and product inventory
- Service retail stores by making orders, delivering and merchandising product for several accounts
- Built displays for product promotion sales
- Maintained good customer relationships
- Operated delivery truck, hand truck and baler.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Established strong client relationships through consistent follow-ups and excellent communication skills.
Education
High School Diploma -
Foster High School
Richmond, TX12.2017
Skills
- Customer Relationship Management
- Inventory Management
- Merchandising
- Order Picking
- Team Player
- Warehousing functions
- Critical Thinking
- Customer Service
Timeline
EFC Route Driver
HEB Warehouse
11.2022 - Current
Customer Service Rep In Store Shopper
HEB Grocery Store
07.2020 - 11.2022
Merchandiser/Distributor
Lonestar Distributing Pepperidge Farm
09.2017 - 07.2020
Independent Sales Contractor
Pepperidge Farm Inc
06.2017 - 08.2017
High School Diploma -
Foster High School