Aren Godinez
Redlands,CA
Summary
Customer Service Specialist providing skills to prioritize and multi-task in different working environment. Able to work as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues and dealing with employee relations
Overview
5
5
years of professional experience
Work History
Fresh Associate
Sams club
San Bernardino, California
06.2023 - Current
- Resolved customer complaints in a professional manner.
- Assisted customers with product selection, purchase decisions and returns.
- Stocked shelves with merchandise to ensure availability of products for customers.
- Provided training and direction to new associates on store policies and procedures.
- Performed daily inventory counts to maintain accurate stock levels in store.
- Assisted management with developing marketing strategies for increasing sales volumes.
Customer Service Representative
Stater Brothers Markets
Highland, CA
03.2021 - 06.2023
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Mentored new employees on procedures and policies to maximize team performance.
Cashier
Stater Brothers Markets
Highland, CA
09.2021 - 03.2022
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Helped customers find specific products, answered questions and offered product advice.
General Merchandise Clerk
Stater Brothers Markets
Highland, CA
12.2019 - 09.2021
- Tracked outgoing orders to provide shipping status to customers.
- Stocked shelves, racks and bins with new or transferred merchandise.
- Kept sales floor attractive and customer-ready by regularly recovering departments with fronted, organized and well-stocked merchandise.
- Set up advertising signs on shelves and counters to attract customers and promote sales.
Education
High School Diploma -
Citrus Valley High School
Redlands, CA06.2021
Currently enrolled - Business Administration
Riverside City College
Riverside, CASkills
- Customer Account Management
- Merchandising and Display
- Spanish Fluency
- Multitasking and Prioritization
- Inventory Control
- Operational Efficiency
- Excellent Written and Verbal Communication
Timeline
Fresh Associate
Sams club
06.2023 - Current
Cashier
Stater Brothers Markets
09.2021 - 03.2022
Customer Service Representative
Stater Brothers Markets
03.2021 - 06.2023
General Merchandise Clerk
Stater Brothers Markets
12.2019 - 09.2021
High School Diploma -
Citrus Valley High School
Currently enrolled - Business Administration
Riverside City College
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