Arence (AJ) Williams
Aberdeen,MD
Summary
Dynamic professional with a proven track record at Edgewood High School, excelling in activity management and fostering strong relationships. Expert in implementing effective learning experiences and enhancing customer satisfaction. Demonstrated ability to resolve support cases efficiently, with a knack for reporting and systematic documentation. Achieved significant improvements in student engagement and customer relations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
In School Suspension Technician
Edgewood High School
Edgewood, MD
10.2023 - Current
- Monitor in-school suspension programs, and provide support to classroom teachers.
- Collect assignments from teachers for students in in-school suspension.
- Develop and implement a comprehensive daily schedule for all subjects within the in-school suspension program.
- Supervise students in the program to ensure they remain focused and engaged throughout the school day.
Substitute Teacher
Edgewood High School
Edgewood, MD
08.2021 - 10.2023
- Implemented lesson plans provided by the classroom teacher to create engaging and effective learning experiences for students.
- Supervised students in various school-related settings, ensuring their well-being, and promoting positive behavior.
- Prepared and organized instructional materials to facilitate smooth and efficient lesson delivery.
- Maintained accurate records in the absence of the classroom teachers, ensuring continuity of learning.
Intern
Baltimore County Government
Towson, MD
03.2023 - 06.2023
- Conducted in-depth research and analysis for projects and files.
- Gathered and organized data for reports and projects.
- Prepared well-written reports and projects.
- Attended, and actively participated in meetings.
Customer Service Representative
Aerotek- CMD Outsourcing Solutions
Baltimore, MD
06.2019 - 08.2019
- Addressed customer concerns by actively listening, resolving issues, and providing prompt responses to inquiries.
- Fostered strong relationships with customers through effective and interactive communication.
- Maintained customer satisfaction by conducting follow-ups via phone or email.
- Documented customer interactions and managed the processing of customer accounts systematically.
- Identify and escalate inquiries to the appropriate teams when required.
- Relayed customer feedback to the product or sales teams for continuous improvement.
Education
Bachelor of Arts - Human Services Administration
University of Baltimore
Baltimore, MD05-2023
Associate of Arts - Sociology
Harford Community College
Bel Air, MD05-2018
Skills
- Activity management
- Relationship building and management
- Reporting and documenting
- Support case resolution
- Professional telephone demeanor
- Tracking complaints
Additional Information
2023 University of Baltimore Rosencrantz Fellow, National Society of Leadership and Success, CPR/AED Certified, Honorable Discharge (US Army)
Accomplishments
- National Society of Leadership and Success
- Rosencrantz Fellow
- Head JV Football Coach (Edgewood High School)
- Honorable Discharge (US Army)
Certification
- CPR/AED
Timeline
In School Suspension Technician
Edgewood High School
10.2023 - Current
Intern
Baltimore County Government
03.2023 - 06.2023
Substitute Teacher
Edgewood High School
08.2021 - 10.2023
Customer Service Representative
Aerotek- CMD Outsourcing Solutions
06.2019 - 08.2019
- CPR/AED
Bachelor of Arts - Human Services Administration
University of Baltimore
Associate of Arts - Sociology
Harford Community College
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