Areon Wilson
Dallas
Summary
Payment Disputes Specialist with 7 years of experience in financial and customer service with comprehensive background in dispute resolution. Have effectively managed and resolved high-volume caseloads, demonstrating strong negotiation skills. Proven ability to adapt to new technologies and procedures while maintaining high standards of compliance and accuracy. Previously, have made significant improvements in process efficiencies and customer satisfaction levels through strategic problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Payment Disputes Specialist
BMO Financial Group
05.2024 - Current
- Collaborate with teams to enhance claims processes, improving resolution speed and client trust.
- Maintain procedural documentation, ensuring policy adherence and effective team member training.
- Enhance team cohesion through effective collaboration, driving success in dispute resolution.
- Refine payment dispute processes for timely outcomes, strengthening compliance and client relationships.
- Educated customers on the dispute resolution process via telephone or email communication.
- Prepared documentation for arbitration cases related to fraud or other disputed items.
Accountant
MYCOMPUTERCAREER
Dallas
10.2022 - 05.2024
- Reported on financial results including balance sheets, income statements, cash flow statements.
- Created journal entries accurately and timely for month end close processes.
- Performed general ledger reconciliations on a timely basis.
- Monitored cash flows and prepared weekly cash projections.
- Provided guidance to other departments regarding accounting policies and procedures.
General Accountant
Pearson Education
11.2019 - 10.2022
- Research disputed items, offering insights for quick resolutions and better vendor relations
- Implement automated tools, reducing errors and increasing stakeholder trust.
- Implemented thorough auditing processes, ensuring compliance and significantly enhancing financial reporting accuracy.
- Analyzed financial data to identify trends in revenue, expenses, and other key metrics.
- Documented processes and created workflows to improve efficiency and accuracy within the department.
Leave of Absence
UnitedHealth Group
05.2018 - 01.2020
- Streamlined leave request processing by implementing a digital tracking system, resulting in faster approvals and improved employee satisfaction.
- Educated employees on leave policies, leading to a marked reduction in inquiries and enhancing overall understanding of benefits.
- Coordinated with HR and management to ensure compliance with leave laws, fostering a supportive environment for returning employees.
- Maintained accurate records and reports on employee attendance, supporting data-driven decisions and improving operational efficiency.
- Guided employees through the return-to-work process, ensuring a smooth transition and strengthening workplace morale.
Education
HIGH SCHOOL DIPLOMA -
Skyline Prep High School
Phoenix12.2016
Skills
- QuickBooks
- Google Suites
- Microsoft Office
- Microsoft Excel
- Data Entry
- Dispute resolution
- Problem solving
- Financial Analysis
- Account Reconciliation
- Customer Service
- Payment Processing
- Claims Management
- Data Analysis
- Team Leadership
- Problem Solving
- Regulatory Compliance
- Financial Reporting
Timeline
Payment Disputes Specialist
BMO Financial Group
05.2024 - Current
Accountant
MYCOMPUTERCAREER
10.2022 - 05.2024
General Accountant
Pearson Education
11.2019 - 10.2022
Leave of Absence
UnitedHealth Group
05.2018 - 01.2020
HIGH SCHOOL DIPLOMA -
Skyline Prep High School