Bruce Chuck
Pharr,USA
Summary
Analytical professional with track record of success in field, technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with attention to detail and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Outreach Claims and Disputes Analyst
Cognosante
11.2022 - 03.2025
- Gather and analyze complex data to develop appropriate steps that will improve procedures optimizing successful results.
- Conducted research to inform policy recommendations and operational improvements.
- Assisted in the implementation of new systems to streamline workflows and increase efficiency.
Review Specialist
Maximus
Pharr, TX
01.2022 - 05.2022
- Review financial aid applications from public schools and libraries to determine eligibility for funds.
- Analyzed documentation to ensure accuracy and completeness of submissions.
Enumerator
U.S Census Bureau
Hidalgo County, TX
06.2021 - 09.2021
- Interviewing citizens, validating residency, and gathering economic data for the U.S. Census Bureau
Enumerator
U.S. Census Bureau
Hidalgo County, TX
08.2020 - 10.2020
- Interviewing citizens, validating residency, and gathering economic data for the U.S. Census Bureau
Youth Development Coach
Texas Juvenile Justice Department
Edinburg, TX
09.2019 - 01.2020
- Supervising juveniles throughout the day, including meal time, court dates, visits and recreation time.
- Completing daily reports as well as incident reports when violence or disorder erupts, while enforcing the rules and regulations of the correctional facility.
Data Entry Analyst
MAXIMUS
Pharr, TX
03.2019 - 07.2019
- Entering customer and account data from source documents within time limits.
- Compiling, verifying accuracy and sorting information to prepare source data for computer entry.
- Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output.
Troubleshooting Customer Service/Support Agent
Spectrum
McAllen, TX
04.2017 - 12.2018
- Provide exceptional and professional video repair troubleshooting solutions, exceeding and maintaining the highest level of performance consistently within the department.
- Documented customer interactions in CRM system for record-keeping.
Sales Consultant
Best buy
McAllen, TX
10.2013 - 10.2016
- Assist customers with purchases and delivered exceptional customer service experience.
- I was a master in every department, consequently raising my responsibilities: leading and mentoring.
Customer Service Representative
Verizon Teleperformance
Edinburg, TX
02.2011 - 02.2012
- Managed high volume of calls while maintaining professionalism and empathy.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
Associate - Political Science
South Texas College
McAllen, TXSkills
- Software installation
- Bookkeeping
- Data sorting
- Customer relationship management (CRM)
- Communication Skills
- Insurance claim processing
- CRM software
- EMR/EHR Analysis
- PDR tools
- High-value insurance claims processing
- Centers for Medicare and Medicaid Services (CMS)
- NCQA standards
- Document review
- Healthcare support
- Data entry
- Data verification
- Analytics
- Computer literacy
- ICD-10
- Microsoft Office
- Excel data analysis
- Accounts Receivable
- QuickBooks
- Artificial intelligence research
- Order entry
- Data collection
- HIPAA
- LEADERSHIP SKILLS
- 10 key typing
- Medical claims
- IT service management
- Healthcare administration
- Attention to detail
Certification
Driver's License
Languages
- English
- Spanish, Bilingual
- English, Bilingual
Personal Information
- Remote
- Authorized To Work: US
Timeline
Outreach Claims and Disputes Analyst
Cognosante
11.2022 - 03.2025
Review Specialist
Maximus
01.2022 - 05.2022
Enumerator
U.S Census Bureau
06.2021 - 09.2021
Enumerator
U.S. Census Bureau
08.2020 - 10.2020
Youth Development Coach
Texas Juvenile Justice Department
09.2019 - 01.2020
Data Entry Analyst
MAXIMUS
03.2019 - 07.2019
Troubleshooting Customer Service/Support Agent
Spectrum
04.2017 - 12.2018
Sales Consultant
Best buy
10.2013 - 10.2016
Customer Service Representative
Verizon Teleperformance
02.2011 - 02.2012
Associate - Political Science
South Texas College