Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal Information
Timeline
Generic

Bruce Chuck

Pharr,USA

Summary

Analytical professional with track record of success in field, technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with attention to detail and drive to overcome. Works great alone or with others and consistently exceeds expectations.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Outreach Claims and Disputes Analyst

Cognosante
11.2022 - 03.2025
  • Gather and analyze complex data to develop appropriate steps that will improve procedures optimizing successful results.
  • Conducted research to inform policy recommendations and operational improvements.
  • Assisted in the implementation of new systems to streamline workflows and increase efficiency.

Review Specialist

Maximus
Pharr, TX
01.2022 - 05.2022
  • Review financial aid applications from public schools and libraries to determine eligibility for funds.
  • Analyzed documentation to ensure accuracy and completeness of submissions.

Enumerator

U.S Census Bureau
Hidalgo County, TX
06.2021 - 09.2021
  • Interviewing citizens, validating residency, and gathering economic data for the U.S. Census Bureau

Enumerator

U.S. Census Bureau
Hidalgo County, TX
08.2020 - 10.2020
  • Interviewing citizens, validating residency, and gathering economic data for the U.S. Census Bureau

Youth Development Coach

Texas Juvenile Justice Department
Edinburg, TX
09.2019 - 01.2020
  • Supervising juveniles throughout the day, including meal time, court dates, visits and recreation time.
  • Completing daily reports as well as incident reports when violence or disorder erupts, while enforcing the rules and regulations of the correctional facility.

Data Entry Analyst

MAXIMUS
Pharr, TX
03.2019 - 07.2019
  • Entering customer and account data from source documents within time limits.
  • Compiling, verifying accuracy and sorting information to prepare source data for computer entry.
  • Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output.

Troubleshooting Customer Service/Support Agent

Spectrum
McAllen, TX
04.2017 - 12.2018
  • Provide exceptional and professional video repair troubleshooting solutions, exceeding and maintaining the highest level of performance consistently within the department.
  • Documented customer interactions in CRM system for record-keeping.

Sales Consultant

Best buy
McAllen, TX
10.2013 - 10.2016
  • Assist customers with purchases and delivered exceptional customer service experience.
  • I was a master in every department, consequently raising my responsibilities: leading and mentoring.

Customer Service Representative

Verizon Teleperformance
Edinburg, TX
02.2011 - 02.2012
  • Managed high volume of calls while maintaining professionalism and empathy.
  • Answered customer inquiries and provided accurate information regarding products and services.

Education

Associate - Political Science

South Texas College
McAllen, TX

Skills

  • Software installation
  • Bookkeeping
  • Data sorting
  • Customer relationship management (CRM)
  • Communication Skills
  • Insurance claim processing
  • CRM software
  • EMR/EHR Analysis
  • PDR tools
  • High-value insurance claims processing
  • Centers for Medicare and Medicaid Services (CMS)
  • NCQA standards
  • Document review
  • Healthcare support
  • Data entry
  • Data verification
  • Analytics
  • Computer literacy
  • ICD-10
  • Microsoft Office
  • Excel data analysis
  • Accounts Receivable
  • QuickBooks
  • Artificial intelligence research
  • Order entry
  • Data collection
  • HIPAA
  • LEADERSHIP SKILLS
  • 10 key typing
  • Medical claims
  • IT service management
  • Healthcare administration
  • Attention to detail

Certification

Driver's License

Languages

  • English
  • Spanish, Bilingual
  • English, Bilingual

Personal Information

  • Remote
  • Authorized To Work: US

Timeline

Outreach Claims and Disputes Analyst

Cognosante
11.2022 - 03.2025

Review Specialist

Maximus
01.2022 - 05.2022

Enumerator

U.S Census Bureau
06.2021 - 09.2021

Enumerator

U.S. Census Bureau
08.2020 - 10.2020

Youth Development Coach

Texas Juvenile Justice Department
09.2019 - 01.2020

Data Entry Analyst

MAXIMUS
03.2019 - 07.2019

Troubleshooting Customer Service/Support Agent

Spectrum
04.2017 - 12.2018

Sales Consultant

Best buy
10.2013 - 10.2016

Customer Service Representative

Verizon Teleperformance
02.2011 - 02.2012

Associate - Political Science

South Texas College
Bruce Chuck