Arereanna Ballard
Webster,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Caseworker
Health And Human Services, Texas
01.2022 - Current
- Maintained 50 customer calls per day of client confidentiality, following strict guidelines, and recommendations.
- Assisted clients in preparing applications for social security benefits, housing, and assistance programs.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Assessed needs of each client and recommended appropriate services and resources.
Customer Service Representative
Wayfair
09.2021 - 02.2022
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
Insurance Agent
Asurion
03.2021 - 01.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Answered a constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bachelor of Science - Biochemistry
Houston Community College
Houston, TX05.2026
High School Diploma -
Harmony School Of Ingenuity-Houston
Houston, TX05.2021
Skills
- Family Involvement
- Patient Care Documentation
- Applicant Interviews
- Benefits Guidelines
- Program Eligibility
- Medicaid Application
Timeline
Caseworker
Health And Human Services, Texas
01.2022 - Current
Customer Service Representative
Wayfair
09.2021 - 02.2022
Insurance Agent
Asurion
03.2021 - 01.2022
Bachelor of Science - Biochemistry
Houston Community College
High School Diploma -
Harmony School Of Ingenuity-Houston