Ares Gomez
The Bronx,NY
Summary
Dedicated Customer Service Representative with over 10 years of experience driving customer satisfaction across a diverse product range. Proven expertise in utilizing ALBA and BA CRM systems to effectively address customer concerns and enhance operational efficiency. Articulate, energetic and results-oriented dynamic professional with communication skills and a detail-oriented approach, contributing to successful team collaborations and streamlined procedures. Committed to continual professional development and further improving customer service excellence.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Department of Consumer and Worker Protection
New York, NY
12.2022 - Current
- Under supervision, perform clerical work, including routine data processing functions, recording, researching, checking, and maintaining records, and furnishing information to licensing applicants.
- Managed high-volume communication with licensing applicants through in-person, phone, and email interactions.
- Process applications in all DCWP and DOHMH categories as needed. Resolved customer inquiries regarding license applications, renewals, and other related matters. Provided guidance on licensing requirements, regulations, and procedures.
- Assist applicants with outreach to other city agencies, as well as interagency communication, to help resolve issues pertaining to their license.
- Provided assistance to multiple departments as directed by supervisor.
- Assisted colleagues in resolving complex technical problems associated with the software used for managing license records.
Administrative Assistant (Volunteer)
Don Bosco Community Center
Port Chester, NY
05.2019 - 07.2020
- Provided exceptional administrative assistance enhancing office staff's performance.
- Generated and revised physical records to ensure accuracy in documentation.
- Supported efficient meetings by organizing spaces and materials, documenting
discussions and distributing meeting notes. - Created and maintained spreadsheets for tracking performance data.
- Handled sorting, opening and distribution of incoming mail and packages to appropriate teams.
- Supported staff by handling tasks such as copying, faxing, and filing documents.
- Managed Access databases converting complex data into easy-to-interpret data.
Customer Service Representative
Home Depot
Port Chester, NY
05.2017 - 05.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs, and resolving concerns.
- Cultivated customer loyalty, promoted repeat customers, and improved sales.
Liaised with customers, management, and sales team to better understand customer
needs and recommend appropriate solutions. - Responded to customer requests for products, services, and company information. Provided primary customer support to internal and external customers in a fast-paced environment.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Consulted with outside parties to resolve discrepancies and create effective solutions. - Learned and maintained an in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Education
Psychology
Fordham University
Bronx, NY05-2020
Skills
- Results Driven
- ALBA and BA CRM system proficiency
- Excellent oral and communication skills
- Organized
- Supportive Team Collaborator
- Detail-oriented
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
- Certificate of Recognition The Mentoring Champion, DCWP 2024
Timeline
Customer Service Representative
Department of Consumer and Worker Protection
12.2022 - Current
Administrative Assistant (Volunteer)
Don Bosco Community Center
05.2019 - 07.2020
Customer Service Representative
Home Depot
05.2017 - 05.2019
Psychology
Fordham University
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