Ares Gonzalez
El Paso,TX
Summary
Dynamic leader with expertise in operational efficiency and customer service, honed as Store Manager at Storage Star. Successfully implemented strategies to boost revenue and target new markets. Proven track record in problem solving and conflict resolution, enhancing team performance and customer satisfaction. Adept at budget management and process improvement, driving measurable results.
Overview
4
4
years of professional experience
Work History
Store Manager
Storage Star
El Paso, TX
04.2024 - Current
- Implemented successful business strategies to increase revenue and target new markets.
- Ensured compliance with company policies.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Fostered a positive customer experience through effective problem resolution.
- Balanced sales, reconciled cash, and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints on time.
- Monitored progress by establishing plans, budgets, and measuring results.
- Managed daily operations and ensured efficient store performance.
- Collaborated with vendors for timely product delivery and promotions.
Kitchen Manager
Mi Piaci Ristorante Italiano
El Paso, TX
02.2023 - 03.2024
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Resolved customer complaints in a timely manner while maintaining a positive attitude towards guests at all times.
- Managed kitchen operations ensuring efficient workflow and staff coordination.
Kitchen Staff Member
LapaLapa Seafood & Drinks
El Paso, TX
06.2021 - 12.2022
- Followed safety protocols for food handling and sanitation practices consistently.
- Assisted in inventory management by labeling and storing ingredients properly.
- Performed other related duties as assigned by supervisor.
Education
High School Diploma -
COBACH
Mexico01-2021
Bachelor of Science - Software Engineering - Currently Enrolled
Arizona State University
Tempe, AZSkills
- Customer service
- Budget management
- Operational efficiency
- Problem solving
- Conflict resolution
- Process improvement
- Policies and procedures
- Retail sales techniques
- Reliable
- Store operations
- Cash management
- Multitasking and organization
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Store Manager
Storage Star
04.2024 - Current
Kitchen Manager
Mi Piaci Ristorante Italiano
02.2023 - 03.2024
Kitchen Staff Member
LapaLapa Seafood & Drinks
06.2021 - 12.2022
High School Diploma -
COBACH
Bachelor of Science - Software Engineering - Currently Enrolled
Arizona State University
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