Areti Pastos

• Offered guests professional first impression at office reception desk.
• Obtained and documented payment from clients for Automotive Repairs for their Vehicle.
• Oversee regular office cleaning and sanitizing for daily upkeep or special infection control protocols.
• Engaged clients in-person, by phone and through email to handle diverse needs.
• Greeted customers, answered general questions and directed to appropriate locations.

• Offered guests professional first impression at office reception desk
• Obtained and documented payment from clients for Automotive Repairs for their Vehicle.
• Oversee regular office cleaning and sanitizing for the daily upkeep or special infection control protocols.
• Engaged clients in-person, by phone and through email to handle diverse needs.
• Greeted customers, answered general questions and directed to appropriate locations.

• Greeted guests upon office entry, including customers, delivery persons and official representatives.
• Answered and directed incoming calls using multi-line telephone system.
• Scheduled and confirmed appointments.
• Sorted incoming mail and directed to correct personnel each day.
• Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.

• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
• Worked with fellow sales team members to achieve group targets.

Answered incoming telephone calls to provide store, products and service information.

Built trusting relationships with customers by making personal connections.

• Completed up to 150 outgoing calls per day according to assigned call list.
• Documented conversations with customers to track requests, problems and solutions.
• Managed customer expectations by clarifying needs, identifying options and recommending products and services.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Asked probing questions to determine service needs and accurately input information into electronic systems.