ADDISIAIA REYNOLDS
Jacksonville,FL
Summary
Motivated leader with strong organizational and prioritization abilities. Definitely take pride in having proficient work ethics, while staying passionate and motivated with a drive for excellence. A hard worker on being as transparent as possible because being honest about who yourself speaks volumes.
Overview
11
11
years of professional experience
Work History
Owner/Operator
PHA'LO Corporation
Jacksonville, FL
09.2018 - Current
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Generated revenues yearly and effectively capitalized on industry growth.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Trained and motivated employees to perform daily business functions.
Personal Care Assistant
Riverwood Nursing Home
Jacksonville, FL
12.2020 - 01.2023
- Develop and administer programs for patients combining meaningful conversation, socialization, and activities while providing personal care assistance.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Built strong relationships with clients to deliver emotional support and companionship.
- Attend to patient needs, hygiene, and personal care.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Scheduled daily and weekly care hours for client caseload.
Technical Support Representative
COMCAST
Jacksonville, FL
06.2018 - 11.2020
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Monitored systems in operation and quickly troubleshot errors.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
Manager
Staples
Jacksonville, FL
01.2016 - 08.2019
- Monitor and maintain records of daily facility operations, maintain operations record such as work order site inspection forms or other documentation, order parts tools or equipment needed to maintain, restore, or improve
- While providing technical support to customers employees or subcontractors, supervise employees or subcontractors to ensure quality of work adherence are up to safety regulations or policies, track and maintain records of the store flow such as site performance -downtime events -coordinate the training of employees and operations safety environmental issues and technical issues.
Security Officer
Lavilla Sports Bar
Jacksonville, FL
04.2015 - 06.2018
- Conducted regular patrols of key areas to spot and control security concerns.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Checked and verified photo identification prior to granting facility access.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Responded quickly to emergency situations to assess and deflect issues.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Commercial Driver
Checker Cab
Jacksonville, FL
03.2013 - 01.2017
- Operated with safety and skill to avoid accidents and delays.
- Took on additional routes during absence of team members.
- Complied with service policies and procedures from pick up and loading to drop offs.
- Liaised with customers regarding packages and deliveries.
- Loaded van efficiently, properly organizing packages depending on route.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Education
Associate of Science - Business Administration
Jones College - Jacksonville
Jacksonville, FL05.2017
Skills
- Operations and control
- Microsoft word, Power point, and Excel
- Budget Development
- Operations Management
- Operations Oversight
- Relationship Management
- Program Administration
- Customer Retention
- Customer Service Management
- Strategic Planning
- Compassionate Patient Care
Timeline
Personal Care Assistant
Riverwood Nursing Home
12.2020 - 01.2023
Owner/Operator
PHA'LO Corporation
09.2018 - Current
Technical Support Representative
COMCAST
06.2018 - 11.2020
Manager
Staples
01.2016 - 08.2019
Security Officer
Lavilla Sports Bar
04.2015 - 06.2018
Commercial Driver
Checker Cab
03.2013 - 01.2017
Associate of Science - Business Administration
Jones College - Jacksonville