Areyona Brown
Houston,TX
Summary
Passionate worker with commitment to supporting clients in all aspects of cases. Excellent communication and relationship building skills with diverse audiences. Friendly and engaging with strong team collaboration abilities.
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
Work History
Customer Advocate Representative
United Healthcare
Houston, TX
04.2022 - 01.2024
- Assisted customers with inquiries, concerns, and complaints regarding products or services.
- Resolved customer issues in a timely manner while maintaining a professional attitude.
- Reached out to individuals via phone, email and SMS to deliver help and support.
- Performed data input to document care and services plans, needs assessments and progress notes.
- Developed relationships with new and existing customers through follow-up calls.
Server
Cap City Fine Dining
Columbus, OH
01.2019 - 03.2022
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Home Health Aide
Sincere Health Care
Columbus, OH
01.2017 - 12.2020
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Provided companionship and monitored health condition of clients.
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
Education
High School Diploma -
Elyria High School
Elyria, OH05-2016
Associate of Arts - Early College
Lorain County Community College
Elyria, OH05.2016
Skills
- Relationship Building
- Attention to Detail
- Marketing and Advertising
- Flexible Schedule
- Strong Work Ethic
Timeline
Customer Advocate Representative
United Healthcare
04.2022 - 01.2024
Server
Cap City Fine Dining
01.2019 - 03.2022
Home Health Aide
Sincere Health Care
01.2017 - 12.2020
High School Diploma -
Elyria High School
Associate of Arts - Early College
Lorain County Community College