Eileen T. Jessen
Albuquerque,NM
Summary
I am actively seeking a position as a Marketing Service Rep. To achieve a position that will utilize my talents, organizational skills and positive attitude to help others improve their lives. I have proven background and achievements in sales. Including over twenty years of professional customer service skills with an on emphasis Sales. I have strong communication skills , either in person on the phone or with written correspondence. I enjoy working independently or with a group setting goals and taking personal initiative. I have experience in a multitude of areas which would be a great asset to your culture. My record is one of solid accomplishments and increasing levels of responsibility.
Overview
25
25
years of professional experience
Work History
Customer Advocate Representative
HCSC, Blue Cross Blue Shield Of New Mexico
05.2017 - Current
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Developed and implemented strategies to improve customer service experience, resulting in increased satisfaction.
- Collaborated with cross-functional teams to provide timely and accurate responses to customer inquiries.
Member/Travel Sales Rep
AAA New Mexico
01.2003 - 01.2013
- Number one sales agent over for Walt Disney products in the Southwest.
- Number one in domestic travel sales. While helping members understand the value of their membership. Creating upselling opportunities.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
Telephone Sales Representative
800 Fly Cheap
01.1999 - 01.2003
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Top sales agent out of a phone room of 400. Number one every month taking over 70 calls a day.
- Guided customers through plan selection by explaining benefits, costs and restrictions of each option.
Education
Some College (No Degree) - Marketing
Pine Manor College
Chestnut Hill, MASkills
- Outstanding Customer Service/Sales
- Organizational Skills
- Document and Records Management
- Policy and Procedure Adherence
CLIENT SERVICES
- Excellent communication skills, listening and assessing needs while providing outstanding service
- Able to confidently handle clients and provide solutions
- Able to manage people who may need extra/special attention
- Respectful of clients privacy and needs
- Handling intricate payments for clients with deadlines
PERSONAL AND SELF-MANAGEMENT
- Highly organized and dedicated with positive attitude and team building
- Excellent written and oral interpersonal communication skills
- Perform multiple tasks under pressure and consistently meet deadlines
- Sales and Upselling
- Customer Loyalty
- Best Practices Management
Timeline
Customer Advocate Representative
HCSC, Blue Cross Blue Shield Of New Mexico
05.2017 - Current
Member/Travel Sales Rep
AAA New Mexico
01.2003 - 01.2013
Telephone Sales Representative
800 Fly Cheap
01.1999 - 01.2003
Some College (No Degree) - Marketing
Pine Manor College
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