Mikesha Hester
McDonough,GA
Summary
Results-oriented professional with diverse background in management and customer service. Dedicated to providing excellent customer service, while making operational and procedural improvements.
Overview
2
2
years of professional experience
Work History
Customer Advocate Representative
Carvana
, GA
12.2025 - Current
- Improved customer support for vehicle purchase questions and delivery updates at Carvana.
- Enabled smooth vehicle pickup and delivery scheduling through coordination with internal teams and customers.
- Contributed to better customer experience through process improvements and service support.
- Protected sensitive customer information through secure data handling practices.
- Delivered multiple tasks on schedule while meeting tight deadlines.
Dental Assistant
Aspen Dental
Conyers, GA
08.2024 - 12.2024
- Provided excellent customer service in the dental office
- Added additional patients to the practice’s client database.
- Production
- Managed overflow tasks to maintain workflow.
- Performed sterilization procedures for equipment
- Educated patients on proper oral hygiene techniques.
- Ensured compliance with infection control policies and procedures.
- Provided chair-side assistance
Education
Liberal Studies - English Literature
Mercer University
Macon, GA05-2027
Dental Assistant - Dental Assistant
Dental Assistant School of Atlanta
Kennesaw, GA11-2024
Skills
- CPR training
- 4-handed dentistry
- Dental radiography
- Rapport building
- Customer service
- Time management
- Sales closing
- Customer relationship management (CRM)
- Team collaboration
References
- Erica Denson, (305)-497-6996, Mentor
- Shemeca Ingram McWilliams, (678)-760-0127, Mentor
Timeline
Customer Advocate Representative
Carvana
12.2025 - Current
Dental Assistant
Aspen Dental
08.2024 - 12.2024
Liberal Studies - English Literature
Mercer University
Dental Assistant - Dental Assistant
Dental Assistant School of Atlanta