ARE'YONNA JARRETT
Douglasville,GA
Summary
With my Experienced as an Retail store associates swiftly adapts to new situations, company cultures and work processes. Skillful in promoting current sales, processing transactions, and handling customer complaints. Strong proficiency in POS system operation paired with superior customer service and communication abilities. Motivated retail sales professional absorbs product knowledge to connect customers with merchandise and drive sales. Skills include recovering shelves, implementing resets and building displays. Customer-focused, adaptable and reliable team player. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
5
5
years of professional experience
Work History
Retail Sales Associate
Xhale City
06.2023 - Current
- Suggested additional products and services to increase sales
- Improved individual performance by accepting direction and feedback
- Maintained strong working relationships inside and outside organization
- Delivered consistent high-quality service to maintain customer loyalty
- Set productive work goals and established priorities in order to meet them
- Restocked inventory as needed to ensure merchandise availability
- Handled customer complaints professionally and resolved issues promptly
- Performed opening and closing procedures, including counting cash drawers and securing store
- Demonstrated strong knowledge of products and promotions to increase sales revenue.
Customer Service Representative
Cigna/Express Scripts
04.2022 - 12.2022
- Met personal, team and company goals in customer service environment
- Documented, researched and resolved customer service issues
- Delivered fast and friendly service to handle questions and service complaints
- Collaborated across departments to resolve customer-related issues
- Managed customer calls efficiently in fast-paced call center environment
- Built trusting relationship with customers to better understand needs
- Answered inbound calls to handle various concerns, set appointments and close sales
- Handled customer inquiries, payments and service requests
- Provided accurate information about products and services to customers
- Assisted customers in navigating company website or application during support interactions
- Managed difficult customer situations with professionalism and empathy.
Retail Cashier
Michaels
09.2020 - 02.2021
- Kept front-end organized and clean for maximum customer appeal
- Assisted customers with selecting items by explaining features and answering questions
- Increased per-customer revenue by offering special sale items, loyalty programs and purchases related to current selection
- Assisted with stocking shelves, organizing merchandise, and maintaining store cleanliness
- Followed all company policies regarding sales procedures, promotions, and discounts
- Cross-trained in multiple customer-facing and back-end position in support of team needs
- Engaged customers with courtesy, helpfulness and respect for front-end needs.
Cabin Cleaning Agent
DGS/Unifi
06.2019 - 09.2020
- Logged maintenance and cleaning activities for aircraft records
- Completed thorough cleanings of aircraft interiors and restocked supplies
- Offered to assist with additional tasks to keep projects on-task and meet tight deadlines
- Sanitized high-touch surfaces to protect personnel and customers from viruses and germs
- Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents and promote professional workspace
- Restored appearance of aircraft by polishing exteriors and removing exhaust stains
- Kept aircraft moving and on-schedule with quick service work.
Education
Diploma -
North Paulding High School
Dallas, Georgia05.2019
Skills
- Customer Service
- Display Setup
- Problem-Solving
- Teamwork
- Interpersonal skills
- Social media savvy
- Relationship building
- Multitasking capabilities
- Problem-solving abilities
- Customer Engagement
- Adaptability and flexibility
- Positive attitude
- Organizational skills
- Computer literacy
- Teamwork and Collaboration
- Upselling strategies
- Sales techniques
- Sales floor organization
- Artist
- Troubleshooting
- Money Handling
- Loss Prevention
- Regulatory Compliance
- Time Management
- Product Knowledge
- Trend Awareness
- Brand representation
- Flexible Schedule
- Cash Handling
- Retail Sales
- Phone Etiquette
- Stocking and Receiving
- Sales expertise
- Merchandise Display
- Professional Appearance
- Customer Needs Assessment
- Suggestive Selling
- Stock replenishment
- Product Promotions
- Point of sale operation
- Product Merchandising
- Self-Checkout Assistance
- POS system operations
- Display building
- Relationship Building
- Truck unloading
- Transaction Processing
- Customer Assistance
- Policy and Procedure Adherence
- Conflict Resolution
- Independent judgement
- Store Opening and Closing
- Promotional Events
- Sales Goals Attainment
- Store maintenance
- Sales trends
- Interpersonal and written communication
- Product Recommendations
Accomplishments
• At DGS was promoted as Lead Cabin cleaner agent within 6 months working there bc of good leadership skills.
• Gotten rewarded for amount of sales I made at Xhale City and also remote position at Cigna Group
Middleinitial
A J
Timeline
Retail Sales Associate
Xhale City
06.2023 - Current
Customer Service Representative
Cigna/Express Scripts
04.2022 - 12.2022
Retail Cashier
Michaels
09.2020 - 02.2021
Cabin Cleaning Agent
DGS/Unifi
06.2019 - 09.2020
Diploma -
North Paulding High School
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