Arfa Ashraf
Brooklyn
Summary
Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Also Experienced Lab Accessioner with background in medical and research laboratories. Skilled in handling, processing, and tracking patient specimens accurately. Familiarity with lab procedures and safety protocols ensures efficiency while maintaining high standards of quality control. Previous roles demonstrate strong organizational skills, aptitude for precision, and commitment to confidentiality and data integrity. Demonstrated impact by improving lab workflow efficiency and maintaining a zero error rate in specimen processing. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in adapting to new situations and challenges to best enhance the organizational brand. Dedicated Patient Care Taker with expertise in client communication and problem resolution. Known for delivering compassionate patient care while adhering to HIPAA compliance and maintaining accurate records.
Overview
2026
2026
years of professional experience
Work History
Patient Care Taker
Public Partnerships LLC
Brooklyn
01.2022 - Current
- Communicated effectively with healthcare professionals about patient conditions.
- Documented patient care activities accurately in electronic health records.
- Supported patients in medication management and adherence to schedules.
- Collaborated with families to ensure personalized care plans were followed.
- Monitored patients' physical and emotional well-being during care routines.
- Maintained a clean, safe environment in the patient's room or area of residence.
- Assisted patients with daily living activities, such as bathing, grooming and dressing.
- Explained medical procedures and treatments to patients in simple language they could understand.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Contacted medical providers on behalf of clients to follow up on appointments.
Client Service Representative
Biodiagnostics
Brooklyn
10.2020 - Current
- Assisted clients with product inquiries and service requests promptly.
- Processed orders and maintained accurate client records in the system.
- Handled incoming calls and directed them to appropriate departments efficiently.
- Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction.
- Gave out critical labs to doctors and nursing supervisors.
- Managed client accounts by providing accurate data entry services.
Receptionist
Doctors Office
Queens
04.2019 - 10.2021
- Answered phone calls promptly and directed inquiries to appropriate staff.
- Maintained patient records accurately in electronic health systems.
- Coordinated insurance verification and collected necessary documentation.
- Greeted patients warmly and ensured a welcoming atmosphere.
- Managed appointment scheduling efficiently for optimal patient flow.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Library Clerk
Libary
Manhattan
09.2019 - 12.2019
- Managed inventory levels to ensure accuracy and availability of stock.
- Coordinated receiving and inspection of incoming shipments for quality assurance.
- Trained new staff on best practices for inventory control procedures.
- Developed and maintained organized storage solutions for efficient access to products.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Assisted with special projects assigned by management when required.
Lab Accessioner
lab
Brooklyn
10.2021 - 2024
- Received and labeled specimens for laboratory processing.
- Documented patient information accurately in laboratory systems.
- Prepared samples for testing following proper protocols.
- Maintained a clean and organized work environment at the lab.
- Communicated effectively with team members regarding specimen statuses.
- Followed safety procedures to ensure a secure lab environment.
- Performed quality control checks to ensure accuracy of laboratory orders.
- Verified patient demographics and specimen information against lab requisitions.
- Followed proper safety guidelines while handling hazardous materials.
- Reviewed test results for accuracy prior to release of reports.
- Labeled and numbered specimens for accurate recordkeeping and blind testing.
- Kept lab space and equipment clean to prevent contamination with hazardous substances.
- Reviewed experimental data to catch potential lab errors and correct mistakes.
Receptionist
Doctors Office
- Greeted patients and visitors warmly upon arrival at the doctor's office.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Performed data entry tasks into various computer systems accurately and promptly.
- Processed payments and updated accounts to reflect balance changes.
- Assisted with special projects assigned by management when required.
Education
Associate of Science - Human Biology
Hunter College
New York, NYSkills
- Client communication
- Specimen processing
- Problem resolution
- Patient identification
- HIPAA compliance
- Workload prioritization
- Multitasking
- Verbal communication
- Interpersonal communication
- Computer skills
- Public speaking
- Training & Development
Timeline
Patient Care Taker
Public Partnerships LLC
01.2022 - Current
Lab Accessioner
lab
10.2021 - 2024
Client Service Representative
Biodiagnostics
10.2020 - Current
Library Clerk
Libary
09.2019 - 12.2019
Receptionist
Doctors Office
04.2019 - 10.2021
Receptionist
Doctors Office
Associate of Science - Human Biology
Hunter College