Argel Jacobs

Ensure that staff in your area are in the proper places and working on the appropriate priorities of work.

Always work in a positive manner to help develop those in your area to progress, including cross-training.

• Evaluated accuracy of existing quality assurance measurement techniques, implementing improvements to increase efficacy and reduce errors.
• Addressed non-conformance issues to correct errors.
• Assisted with quality control audits.
• Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
• Ensure warehouse is clean and that parts are protected.
• Provided regular updates thru teams,emails and weekly team talks.
• Used Microsoft Word and other software tools to create documents and other communications
• Managed over 50 customer calls per day.
• Identified issues, analyzed information and provided solutions to problems
• Worked with customers to understand needs and provide excellent service
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record
• Resolved problems, improved operations and provided exceptional service

• Led improvement initiatives to advance operational efficiencies and increase revenue.
• Performed freight processing functions, assisting associates research missing parts in our warehouse .
• Conducted research, gathered information from multiple sources and presented results.
• Research missing parts in warehouse ,Quality Control and problem Solver
• Found over $1.4M of lost/missing parts within year.
• Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
• Maintained excellent attendance record, consistently arriving to work on time.

• · Correctly working pick exceptions
• · Releasing or updating order from hold, notifying Sales/Customer of hold, using correct hold
• · Stock Finding Checklists done by deadline
• · Responding to bin check emails in timely manner
• · Using correct adjustment codes
• · Hold Shelf or Scrap parts handled in timely manner
• · Sending items to correct type of inspector
• · Stocking, Receiving, Inspection etc.
• · Correctly completing paperwork, tags, etc.
• Handled multiple calls per day to address customer inquiries and concerns

· Leads and directs the workflow of the store’s Sales Associates
· Greeting and offering assistance to customers as needed
· Executes department merchandising and operational functions to Company Standards
· Assigns tasks, directs workflow, communicates policies and procedures to Sales
Performs/assists in other duties such as tasks in other sales floor and fitting room areas outside of immediate department area, sales floor and fitting room recovery, housekeeping duties, preparation and taking of inventory, stock room organization, audit and cash office.

• Mentored new sales associates to contribute to store's positive culture.
• Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
• Marked-down clearance items and relocated merchandise to proper store areas.
• Trained newly hired sales team in upselling techniques.
• Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
• Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Directed daily workflow of 75 -strong team in company.
• Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
• Processed orders and issued documentation
• Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs
• Educated staff on strategies for handling difficult customers and challenging situations
• Researched issues to obtain appropriate answers to customer inquiries
• Recruited, managed and motivated 15 -member retail team to give every guest positive and memorable experiences

• Made sure of accuracy of all pulled materials.
• Inspected all pulled materials for quality.
• Properly and safely used warehouse equipment to ensured secured packaging that complied with customer request and regulatory laws.
• Properly labeled pulled materials to avoid any error.
• Reported damages or shortages to proper departments
• Ensured all orders were picked in timely manner
• Brought pulled materials to designated areas as instructed.
• Maintained clean working areas and all warehouse equipment in good working order. Reported any issues to Coordinators, Supervisor or Manager immediately.