Argelis Baez
Internal Revenue Service, IRS
Cordova,TN
2
Languages
6
years of professional experience
Data management professional prepared to excel in data accuracy and organization. Proven track record of maintaining high standards in data entry and information management. Known for collaboration and adaptability, ensuring seamless team operations and goal achievement. Skills include fast typing, attention to detail, and proficiency with office software.
Work History
Customer Service Representative
2 Years 2 Months- Enhanced customer satisfaction by providing accurate information on tax regulations and procedures.
- Resolved complex taxpayer inquiries regarding account status and payment options.
- Streamlined processes for handling high-volume calls, improving response times and service efficiency.
- Trained new staff on IRS policies, software systems, and effective communication techniques.
- Streamlined data entry processes to improve accuracy rates in civilian pay systems.
- Managed study databases, ensuring accurate data entry, storage, and retrieval for analysis purposes.
System Administrator
3 Years 4 Months- Oversaw system performance, troubleshooting issues to ensure optimal functionality
- Collaborated with software vendors for product upgrades, optimizing configurations to enhance system capabilities
- Executed system upgrades after new releases to maintain up-to-date technology
- Provided outstanding customer service to internal and external customers.
Education
Bachelor of Science - Computer Science
Skills
Customer communications
Technical Support
Issue Resolution
Client Relations
Office software proficiency
Certifications
Data Management
System Administration
Service Improvement
Account Management
Information Organization
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Customer Service Representative
Internal Revenue Service, IRS
06.2024 - CurrentRead More
System Administrator
PixelFam
01.2021 - 05.2024Read More
University of Memphis
Bachelor of Science from Computer Science
Read More