Amira Naser
Katy,TX
Summary
Seasoned Shift Manager successful in keeping operations running smoothly and customers satisfied with high-quality service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives.
Resourceful Shift Manager known for high productivity and efficient task completion. Skilled in team leadership, operational management, and conflict resolution. Excel in communication, adaptability, and problem-solving to enhance team performance and achieve company goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Manager
The Cheesecake Factory
Houston, US
07.2022 - Current
- Processed weekly payroll information using appropriate software applications.
- Reviewed financial statements to meet targets during shift.
- Prepared operations data to produce comprehensive reports to management.
- Coached employees on interactions with customers to drive exceptional service.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Inspected work areas regularly for cleanliness and organization standards.
- Recommended opportunities for growth and advancement to motivate employees.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Monitored store operations to ensure compliance with company policies and procedures.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Ordered equipment parts and repair services during equipment breakdown to avoid further delays.
Events Team Member
Top Shelf Staffing, LLC
Houston, US
12.2021 - 10.2023
- Provided immediate response to guest inquiries, offering information and resolving issues promptly.
- Engaged with attendees, creating a welcoming and positive event experience.
- Set up and packed up event equipment, leaving area clean and tidy.
- Operated audio-visual equipment to support event presentations and entertainment.
- Organized materials, cleaned facilities and set up equipment to prepare for events.
- Managed registration tables, efficiently processing attendee check-ins and distributing materials.
- Set up and tore down equipment for large scale events, conferences and graduations.
- Developed strategies to promote upcoming events on social media platforms.
- Facilitated communication between various departments before, during, and after an event.
Bartender
Blue Lagoon
Texas City, Texas
07.2021 - 10.2023
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Processed payments accurately and efficiently with POS system.
- Completed regular bar inventories and daily requisition sheets.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Neatly sliced and pitted fruit for garnishing drinks.
- Poured wine, beer and cocktails for patrons.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Effectively multitasked within fast-paced environment.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Arranged bottles and glasses behind bar to make attractive displays.
- Greeted frequent visitors by name and explained new promotions.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
Cashier
Walmart
Fulshear, TX
08.2020 - 12.2021
- Offered customers carry-out service at completion of transaction.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Welcomed customers, offering assistance to help find store items.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Issued receipts, refunds, credits or change due to customers.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
Crew Member
Dunkin' Donuts
Houston, US
01.2019 - 12.2019
- Processed takeout orders quickly to ensure timely delivery of meals.
- Resolved customer complaints in a professional manner.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Organized and restocked supplies to support operations and team productivity.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
Education
Associate's degree - Business Management
HCC
Houston, TX02.2025
High school diploma -
Westside High School
Houston, TX06.2021
Skills
- Cashiering
- Cash Handling
- Employee training
- Team building
- Hiring and recruiting
- Customer service focus
- Decision-making
- Shift checklists
- Policy administration
- Customer Service
- Food Service
- Food Safety
- Bartending
- Restaurant Experience
- Serving Experience
- Catering
- Coffee Experience
- POS
- Banquet Experience
- SAP
- SQL
- SAP S/4HANA
Certification
- Food Safety Manager, 02/01/22, 02/01/27
- Manager and Shift lead Experience TABC, 06/01/22, 06/01/24
- AWS Certified: SAP on AWS - Specialty, 05/01/24, Present
Languages
Arabic, Fluent
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
Timeline
Shift Manager
The Cheesecake Factory
07.2022 - Current
Events Team Member
Top Shelf Staffing, LLC
12.2021 - 10.2023
Bartender
Blue Lagoon
07.2021 - 10.2023
Cashier
Walmart
08.2020 - 12.2021
Crew Member
Dunkin' Donuts
01.2019 - 12.2019
- Food Safety Manager, 02/01/22, 02/01/27
- Manager and Shift lead Experience TABC, 06/01/22, 06/01/24
- AWS Certified: SAP on AWS - Specialty, 05/01/24, Present
Associate's degree - Business Management
HCC
High school diploma -
Westside High School