Azaria Esparza
Las Vegas,NV
Summary
Delivered outstanding customer support to enhance satisfaction and drive company growth, leveraging skills in upselling, technical troubleshooting, and conflict resolution.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Wal-Mart Associate
Walmart
Greenville, SC
04.2024 - 10.2024
- Welcomed customers and provided assistance in locating and purchasing products, enhancing customer satisfaction
- Logged reports, expenses, receipts, and sales in company database, ensuring accurate record-keeping
- Greeted customers and helped with product questions, selections, and purchases, contributing to positive shopping experiences
- Increased sales by offering advice on purchases and promoting additional products, driving revenue growth
- Used consultative sales techniques to understand customer needs and recommend relevant products and services, improving conversion rates
- Generated brand awareness and positive product impressions to increase sales, supporting marketing initiatives
- Helped customers manage large purchases by collecting items from shelves and storage locations, streamlining the buying process
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies, improving customer retention
- Developed professional relationships with customers to increase loyalty, retention and rapport, strengthening customer base
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products to maximize sales
- Managed cash register after end of shift to balance and record accurate transactions, ensuring financial accuracy
- Maintained up-to-date knowledge of store sales, payment policies and security standards to provide accurate information
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages, supporting team needs
- Trained and supervised new employees to use selling strategies and apply best practices, improving team performance
Retail Sales Representative
T-Mobile
Greenville, SC
06.2023 - 04.2024
- Welcomed customers and provided assistance in locating and purchasing products, enhancing customer satisfaction
- Logged reports, expenses, receipts, and sales in company database, ensuring accurate record-keeping
- Greeted customers and helped with product questions, selections, and purchases, contributing to positive shopping experiences
- Increased sales by offering advice on purchases and promoting additional products, driving revenue growth
- Used consultative sales techniques to understand customer needs and recommend relevant products and services, improving conversion rates
- Generated brand awareness and positive product impressions to increase sales, supporting marketing initiatives
- Helped customers manage large purchases by collecting items from shelves and storage locations, streamlining the buying process
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies, improving customer retention
- Developed professional relationships with customers to increase loyalty, retention and rapport, strengthening customer base
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products to maximize sales
- Managed cash register after end of shift to balance and record accurate transactions, ensuring financial accuracy
- Maintained up-to-date knowledge of store sales, payment policies and security standards to provide accurate information
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages, supporting team needs
- Trained and supervised new employees to use selling strategies and apply best practices, improving team performance
Customer Service Representative
Majorel
Greenville, SC
03.2022 - 04.2023
- Assisted customers with various types of technical issues via email, live chat and telephone, resolving issues efficiently
- Handled customer service issues by providing guidance or escalating for advanced support, ensuring timely resolution
- Walked customers through common phone hardware and software configurations to maximize service functionality, reducing repeat inquiries
- Demonstrated advanced product knowledge to solve customer issues, increasing customer satisfaction
- Developed and maintained strong relations with customers to meet quality expectations, fostering loyalty
- Maintained up-to-date case documentation for future reference, supporting knowledge management
- Supported customers with online billing, access and account issues, ensuring account accuracy
- Increased technical knowledge by reading trade publications, operating manuals and diagnostics information, staying current with industry trends
- Dispatched vendors to perform onsite service to mitigate problems beyond scope of telephone troubleshooting, minimizing downtime
Cellular Sales
Metro PCS T-Mobile
Greenville, SC
08.2021 - 03.2022
- Welcomed guests and asked open-ended questions to best determine which products would meet needs, increasing sales conversions
- Explained latest promotions, sales incentives and offerings to promote savings and drive sales, boosting promotional uptake
- Bagged or packaged purchases and wrapped gifts, enhancing customer experience
- Demonstrated and sold mobile devices to guests, showcasing latest product features and capabilities, driving product adoption
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers, maintaining financial integrity
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current, supporting sales goals
Server
Moe's Original BBQ
Greenville, SC
03.2021 - 08.2021
- Handled 40-50 tables daily, maintaining high service standards in a fast-paced environment
- Provided exceptional service to high volume of daily customers, increasing repeat business
- Operated POS terminals to input orders, split bills and calculate totals, ensuring transaction accuracy
- Displayed enthusiasm and knowledge about restaurant's menu and products, enhancing guest experience
- Greeted customers, answered questions and recommended specials to increase profits, boosting sales
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers, ensuring smooth operations
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations, maintaining cleanliness
- Cleaned tables and chairs to prepare dining area for next customers, supporting quick table turnover
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service, increasing loyalty
- Trained new employees on restaurant procedures and plating techniques, enhancing team performance
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification, maintaining compliance
Shift Manager
Golden Chick
Greenville, SC
07.2020 - 02.2021
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs, improving team competency
- Completed thorough opening, closing and shift change functions to maintain operational standards each day, ensuring smooth transitions
- Mediated conflicts between employees and facilitated effective resolutions to disputes, maintaining team harmony
- Remained calm and professional in stressful circumstances and effectively diffused tense situations, supporting a positive work environment
- Reviewed financial statements to meet targets during shift, ensuring profitability
- Managed schedules, accepted time off requests and maintained coverage for shifts, optimizing staffing levels
- Taught staff upselling techniques to meet revenue targets, increasing sales
- Documented receipts, employee hours and inventory movement, supporting accurate record-keeping
- Reported employee behavioral issues, losses and customer complaints to upper-level management, ensuring accountability
- Communicated with other shift managers to facilitate continuum of customer service, maintaining consistency
- Helped employees accomplish tasks during peak periods, ensuring operational efficiency
- Managed daily cash intake by counting out registers and tabulating profits, maintaining financial accuracy
Cashier/Customer Service
Firehouse Subs
Greenville, SC
07.2019 - 02.2020
- Operated cash register to process cash, check and credit card transactions, ensuring transaction accuracy
- Followed food safety regulations pertaining to sanitation, food handling and storage, maintaining compliance
- Performed variety of duties related to food service, contributing to smooth operations
- Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area, ensuring cleanliness
- Set up, restocked and cleaned dining areas, maintaining readiness for customers
- Followed recipes and customer requests to prepare meals, ensuring customer satisfaction
- Monitored temperatures of prepared food and cold-storage areas, maintaining food safety
- Maintained clean and orderly appearance throughout kitchen and dining area, supporting operational standards
Cashier
BI-LO
Greenville, SC
01.2019 - 06.2019
- Operated cash register or POS system to receive payment by cash, check and credit card, ensuring transaction accuracy
- Accepted cash and credit card payments, issued receipts and provided change, maintaining financial integrity
- Trained new team members in cash register operation, stock procedures and customer services, improving team efficiency
- Answered product questions with up-to-date knowledge of sales and store promotions, increasing sales opportunities
- Verified customer age requirement for alcohol or tobacco purchases, ensuring legal compliance
- Processed refunds for worn, damaged and broken merchandise, maintaining customer satisfaction
Cashier/Customer Service
Zaxby's
Greenville, SC
08.2016 - 12.2018
- Processed payments accurately through point-of-sale system, maintaining transaction precision.
- Assisted guests in selecting menu items, enhancing upsell opportunities through informative guidance.
- Updated knowledge of menu items, garnishes, ingredients, and preparation methods, providing guests with accurate details.
- Provided friendly and efficient service, contributing to a pleasant dining experience for guests.
- Welcomed customers and addressed inquiries, fostering positive guest interactions.
- Counted cash drawers at shift start, balanced register, and reconciled any discrepancies to maintain financial accuracy.
- Responded to phone inquiries regarding customer questions and orders, streamlining service efficiency.
Education
High School Diploma -
Carolina High School
Associate's degree - Communications
Greenville Technical College
Greenville, SC05.2023
Skills
- Exceptional customer service
- Large expertise in client interaction
- Strong work ethic
- Strong administrative experience
- Hospitality service expertise
- Teamwork and collaboration
- Problem-solving skills
- Time management
- Active listening
- Multi-tasking strength
- Data entry
- Digital marketing
- Phone etiquette
- Remote support
- Warm and cold leads
- Product troubleshooting
- Technical troubleshooting
- iOS&Mac systems
- Windows 10 systems
- Microsoft systems
- Google systems
- POS operating systems
- CRM software
- Safe food handling
- Alcohol service
Certification
- Apple Certified Mac Technician
- CPR Certification
- TABC Certified
Languages
English
Native or Bilingual
Spanish
Limited Working
Additional Information
Best way to get in touch would be by email or SMS
Timeline
Wal-Mart Associate
Walmart
04.2024 - 10.2024
Retail Sales Representative
T-Mobile
06.2023 - 04.2024
Customer Service Representative
Majorel
03.2022 - 04.2023
Cellular Sales
Metro PCS T-Mobile
08.2021 - 03.2022
Server
Moe's Original BBQ
03.2021 - 08.2021
Shift Manager
Golden Chick
07.2020 - 02.2021
Cashier/Customer Service
Firehouse Subs
07.2019 - 02.2020
Cashier
BI-LO
01.2019 - 06.2019
Cashier/Customer Service
Zaxby's
08.2016 - 12.2018
High School Diploma -
Carolina High School
Associate's degree - Communications
Greenville Technical College