Ari Harvin

• Prepare for patient appointments by reviewing patient history.
• Prepare all necessary diagnostic, prescription, treatment, and vaccine supplies.
• Greet clients and patients in a friendly manner to create a welcoming environment.
• Escort patients to the treatment center.
• Discuss and documented the purpose of the patient visit.
• Increase client satisfaction by addressing concerns, answering questions, and offering valuable recommendations for pet care.
• Authorized all treatment and costs for the patient exam.
• Introduce the doctor to the patient.
• Informed the doctor of the purpose of the patient's visit and treatment plan for the patient.
• Assist the doctor by restraining patients, obtaining vitals, administering medication, treatments, and vaccinations.
• Collect and processed blood, ear, fecal, and urine samples and specimens for inside and outside laboratory analysis and testing
• Support veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
• Assist with euthanasia procedures in a humane and compassionate way.
• Resolve all planned and approved treatments.
• Enter all exam findings.
• Check patients out and scheduled any necessary recheck appointments.
• Ensure accuracy of medical records by diligently documenting all relevant information for each patient visit.
• Manage clinic laundry by washing, drying, folding, and organizing items to maintain cleanliness.
• Facilitate efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
• Clean and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.

Veterinary Assistant: Appointments

• Obtained accurate vitals.
• Obtained a full medical history pertaining to the patients' presenting concerns, and documented them in chronological order.
• Obtained recent diagnostics, current medications, and the present status of the patient.
• Rounded all information to the attending doctor.
• Assisted the doctor by restraining patient during regular/neurologic exam.
• Created invoices for MRI and additional diagnostics, per the request of the doctor.
• Obtained and prepared blood samples for laboratory send-out.
• Created written prescriptions, and sent them home with the owner.
• Accurately updated the patient file with all necessary information.
• Created a discharge tailored to the patient per the doctor’s instructions.

Technician Assistant: Intensive Care Unit

• Received rounds from Pet ER for overnight patients.
• Assisted the doctor with morning exams.
• From the beginning of shift to the end, checked for all due treatments, every 30 minutes for in hospital patients (post MRI, post surgery, chemo patients, etc.) and completed them at the appropriate time. This included around the clock monitoring, feeding, watering, walking for mobility progress and elimination purposes, passive range of motion exercises, laser therapy, medication administration, cold packing, IV catheter/urinary catheter maintenance, obtaining temperature/pulse/respiratory levels, seizure/respiratory watch, and bedding maintenance.
• Logged treatments as completed throughout the day.
• Restocked the ICU with necessary supplies and clean laundry.

• Prepared for patient appointments by reviewing patient history.
• Printed estimates for clients.
• Prepared all necessary diagnostic, prescription, treatment, and vaccine supplies.
• Greeted clients and patients.
• Discussed and documented the purpose of the patient visit.
• Increased client satisfaction by addressing concerns, answering questions, and offering valuable recommendations for pet care.
• Authorized all treatment and costs for the patient exam.
• Escorted patients to the treatment center.
• Introduced the doctor to the patient.
• Informed the doctor of the purpose of the patient's visit and treatment plan for the patient.
• Assisted the doctor by restraining patients, obtaining vitals, administering medication, treatments, and vaccinations.
• Collected and processed blood, ear, fecal, and urine samples and specimens for inside and outside laboratory analysis and testing.
• Determined results of blood, ear, fecal, and urine samples by reading under a microscope.
• Entered all laboratory results.
• Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
• Assisted with euthanasia procedures in a humane and compassionate way.
• Resolved all planned and approved treatments.
• Entered all exam findings.
• Checked patients out and scheduled any necessary recheck appointments.
• Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
• Washed, dried, folded, and stored laundry.
• Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
• Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
• Assisted with training of new veterinary assistants and supported staff to improve individuals' capabilities.

• Managed receptionist area by greeting visitors, responding to telephone, and email inquiries and providing information for in-person requests.
• Checked patients in/out for drop off and room appointments.
• Collaborated with sales representatives to onboard new clients seamlessly into our services offerings, ensuring a smooth transition process for all parties involved.
• Recorded detailed notes for drop off patients.
• Escorted patients to individual kennel.
• Educated clients about available resources, tools, support, and wellness plan options designed to help them maximize their benefits from our services.
• Created custom Optimum Wellness Plans for patients
• Utilized active listening skills in person and by telephone, to identify customer needs and provide appropriate solutions.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Recorded written notes for doctors.
• Maintained detailed records of client interactions, enabling better tracking of account history and facilitating continuity among team members handling the same accounts.
• Achieved higher customer retention rates with proactive follow-up on client concerns and timely resolutions.
• Made rescheduling calls to all clients who missed appointments the day prior.
• Scheduled comprehensive exams, illness exams, and surgical procedures.
• Made same day, three day, and one day prior appointment reminder calls.
• Canceled/ rescheduled appointments per client request.
• Connected with clients to schedule upcoming due/overdue appointments.
• Maintained accurate record-keeping with proactive attention to client information updates.
• Developed strong relationships with clients through regular check-ins, fostering loyalty and trust.
• Faxed, and verbally authorized online prescription refill requests.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Trained and supervised junior customer service representatives on best practices to meet organization goals.
• Ordered and filled prescriptions
• Counted and submitted cash deposits.
• Processed all transactions at end of day.
• Ensured all hospital doors are locked at closing.

Special Services Associate

• Joyfully greeted customers.
• Managed efficient cash register operations.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Provided exceptional support to customers during high-pressure situations, maintaining professionalism and composure.
• Managed returns process efficiently, inspecting returned items for damages and restocking them accordingly in a timely manner.
• Processed sale transactions over the phone.
• Created invoices for customer orders and deliveries.
• Called customers regarding order updates, pending refunds, and due balances.
• Collected balance due payments.
• Created invoices per request of customers.
• Process and validate invoice transactions.
• Submit merchandise assembly applications.
• Created and scheduled merchandise deliveries/ pick ups.
• Maintained a tidy and clean work areas to promote optimal productivity and safety standards.
• Disposed of damaged or defective items or coordinated returns to vendors for covered items.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Created an inviting environment for customers by maintaining store organization and cleanliness.
• Assisted in training new associates, sharing best practices for efficient customer assistance operations and creating a supportive team environment.

Order Fulfillment Associate

• Managed multiple tasks simultaneously while maintaining focus on quality and deadlines, ensuring top-notch performance.
• Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
• Utilized in-store system to print labels for customer orders
• Utilized in-store system to locate inventory for online orders.
• Picked and packed order items.
• Followed orders precisely for correct items, sizes and quantities.
• Labeled boxes, crates and containers with accurate order information, destinations and codes.
• Reviewed order slips, picked products and staged merchandise to be shipped.
• Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
• Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
• Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
• Homed merchandise in appropriate locations throughout store
• Coordinated efficient organization, palletizing and transportation of completed packages.
• Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
• Coordinated with various departments to ensure seamless delivery of special services to clients.
• Released online purchases to customers, in store and curbside
• Operated equipment such as pallet jacks and hand trucks to move heavy merchandise.
• Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
• Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.

• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Assisted in coordinating meetings and events, ensuring proper room setup and availability of necessary materials.
• Promptly answered and responded to incoming communications, such as phone calls, emails, and letters.
• Prepared files for electronic entry.
• Reviewed files, records and other documents.
• Used scanner to scan important documents into computer system.
• Input data into spreadsheets and databases.
• Expedited internal document processing by efficiently handling photocopying, scanning, and faxing tasks as required.
• Improved office efficiency by organizing and maintaining filing systems for documents, records, and correspondence.
• Ensured confidentiality of sensitive information by adhering to strict policies regarding document storage and disposal procedures.
• Contributed to team effort by accomplishing related tasks as assigned, supporting colleagues during peak workload periods.
• Provided administrative support to various departments, assisting with data entry projects and report generation when needed.
• Maintained monthly, weekly and daily reports of team productivity.
• Optimized meeting scheduling processes by maintaining updated calendars for conference rooms.
• Streamlined mail distribution process for timely delivery to employees and departments within the organization.
• Prepared computerized correspondence, receipts, bills and checks.
• Planned and booked travel arrangements and venues for company events and meetings.
• Visited Maryland State Hubs to assist with file work and purging.

• Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients to maintain general wellness and self-esteem.
• Maintained clean common, personal, and private areas.
• Laundered items, changed sheets and made bed to keep patients' bedroom clean.
• Maintained a safe and clean environment for patients by adhering to infection control protocols, and performing regular housekeeping duties.
• Enhanced patient comfort by providing compassionate, attentive care.
• Planned, prepared, and cooked nutritious meals to support client nutritional needs.
• Organized medication and provided reminders according to schedule.
• Assisted patients with self-administered medications.
• Promoted patient independence by assisting with daily living tasks, such as grooming, dressing, and meal preparation.
• Monitored clients' overall health and well-being, and noted significant changes.
• Recognized and reported abnormalities or changes in patients' health status to supervisor.
• Conferred with supervisor to discuss patient condition and medical care.
• Entrusted to handle confidential and sensitive situations in a professional matter.
• Adapted caregiving approach based on individual client needs.
• Arranged transportation and accompanied patients to doctors' appointments and errands.
• Contributed to a positive atmosphere in the care facility by fostering strong relationships with both patients and colleagues.
• Built and maintained rapport with clients and family members to facilitate trusting caregiver relationships.
• Reduced patient anxiety and stress through effective communication and active listening skills.
• Entertained, conversed, and read aloud to keep patients mentally alert.
• Facilitated recreational activities for patients to improve their mental well-being and social engagement levels.
• Promoted social, emotional, and physical health through diverse activities.
• Managed challenging patient behaviors effectively by utilizing de-escalation techniques, and maintaining professional composure.
• Supported physical therapy goals by helping patients perform prescribed exercises safely and effectively.
• Ran errands for patients, did shopping, and picked up other necessities.