Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ari Reyes

North Las Vegas,NV

Summary

Accomplished Senior Lead Customer Service Rep at Visa, Inc., adept in MS Office and fluent in Spanish, significantly reduced client escalations through effective complaint handling and team training. Demonstrated leadership in fostering team expertise and productivity, with a strong focus on achieving seamless customer support and enhancing communication skills.

Overview

11
11
years of professional experience

Work History

Senior Lead Customer Service Rep

Visa, Inc
10.2022 - Current
  • Investigated and resolved clients inquiries and complaints quickly.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Ensured all clients complaints were addressed promptly, resulting in a significant reduction in escalations.
  • Developed procedures to improve staff knowledge and skills, leading to increased productivity.
  • Collaborated with cross-functional teams to ensure seamless communication and coordination for customer inquiries.
  • Responded proactively and positively to rapid change.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Learned and adapted quickly to new technology and software applications.
  • Strengthened communication skills through regular interactions with others.

Lead Customer Service Representative

Visa, Inc / Verifi Inc
04.2018 - 10.2022
  • Investigated and resolved customer inquiries and complaints quickly.
  • Liaised with sales, internal team, and management teams to develop solutions and accomplish shared objectives.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Strengthened communication skills through regular interactions with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked flexible hours across night, weekend, and holiday shifts.

Chargeback Analyst

Verifi, Inc.
04.2015 - 04.2018
  • Investigated disputed credit or debit card transactions.
  • Organized and detail-oriented with a strong work ethic.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.

Delivery Driver Supervisor

Ontrac Transportation
05.2013 - 04.2015
  • Streamlined communication between warehouse, drivers, and customers to ensure accurate and timely deliveries.
  • Developed strong relationships with key clients by ensuring consistent quality of service in deliveries.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Reduced delivery times by optimizing route planning, demonstrating efficiency in daily operations.
  • Supported positive customer experience by resolving delivery issues promptly and effectively.
  • Facilitated smooth delivery process, ensuring all packages were securely and neatly organized within vehicle.
  • Improved delivery accuracy by diligently checking orders before departure.
  • Facilitated team meetings for open communication, problem-solving, and process improvements within the department.

Education

No Degree - Business Management - Human Resources Emphasis

College of Southern Nevada
Las Vegas, NV

High School Diploma -

Sierra Vista HS
Las Vegas, NV
06-2003

Skills

  • MS Office Applications
  • Spanish Fluency
  • Complaint Handling
  • Team Member Training
  • Work Prioritization
  • Call Management
  • Customer Support
  • Willingness to Lead

Languages

Spanish
Native or Bilingual

Timeline

Senior Lead Customer Service Rep

Visa, Inc
10.2022 - Current

Lead Customer Service Representative

Visa, Inc / Verifi Inc
04.2018 - 10.2022

Chargeback Analyst

Verifi, Inc.
04.2015 - 04.2018

Delivery Driver Supervisor

Ontrac Transportation
05.2013 - 04.2015

No Degree - Business Management - Human Resources Emphasis

College of Southern Nevada

High School Diploma -

Sierra Vista HS

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Ari Reyes