Ariadne Maribel DeLeon Centeno
Miramar,FL
Summary
. Detail-oriented professional with bilingual abilities and is experience in both sales and marketing. Well-educated and self-assured with superior communication skills. Seasoned Customer Associate with years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
5
5
years of professional experience
Work History
Administrative Supervisor
Law Offices Of Robert Sheldon
2023.02 - Current
- Streamlined administrative processes by implementing new organizational systems, increasing efficiency and productivity.
- Managed a team of office staff, providing training and support to ensure smooth daily operations.
- Oversaw budget management by tracking expenses, identifying cost-saving opportunities, and providing financial reports to senior leadership.
- Improved communication between departments with the implementation of efficient information-sharing tools and strategies.
Front Desk Agent
Hotel La Compania
2022.02 - 2022.12
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
Reservations Agent
COURTYARD MARRIOTT
2019.08 - 2020.04
- Resolved various issues and discrepancies for customers.
- Provided customers with information about availability and pricing.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Front Desk Agent
W PANAMA
2018.12 - 2019.01
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Collected room deposits, fees and payments.
- Used internal software to process reservations, check-ins and check-outs.
Education
Bachelor degree - Business Administration, tourism
Universidad Santa Maria La Antigua
2020
Bachillerato En Comercio Con Enfasis En Gestion -
Instituto Panamericano
2015
Skills
- Guest Satisfaction
- Problem-Solving Skills
- Office Management
- Automated Telephone Systems
- Conflict Management
- Spanish Interpreting
- Self-Motivated
- Multitasking Abilities
- Dependable and Responsible
Additional Information
References.
Coral E Galera. ESQ 787-414-2161
Angelica Kebschull. ESQ 786-296-2644
Timeline
Administrative Supervisor
Law Offices Of Robert Sheldon
2023.02 - Current
Front Desk Agent
Hotel La Compania
2022.02 - 2022.12
Reservations Agent
COURTYARD MARRIOTT
2019.08 - 2020.04
Front Desk Agent
W PANAMA
2018.12 - 2019.01
Bachelor degree - Business Administration, tourism
Universidad Santa Maria La Antigua
Bachillerato En Comercio Con Enfasis En Gestion -
Instituto Panamericano
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