Ariah Davis
Saint Louis,MO
Summary
Experienced Employee Support Specialist with a proven track record of delivering exceptional client assistance and resolving complex issues efficiently. Skilled in troubleshooting, communication, and conflict resolution, adaptable to changing needs and achieving positive outcomes. Known for reliability, problem-solving, and a customer-centric approach, consistently driving improvements in employee satisfaction.
Overview
10
10
years of professional experience
Work History
Employee Support Specialist
Barnes Jewish Hospital
04.2025 - Current
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for employees.
- Maintained regular contact with employees by calling and visiting employees' work departments.
- Provided crisis intervention services for employees experiencing acute mental health or substance abuse issues.
- Participated in assisting employees with professional development opportunities.
- Supported employees and families with empathy and compassion during difficult times.
- Improved employees well-being by conducting comprehensive assessments
Server
Alamo Drafthouse
05.2023 - 03.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Student Intern
Saint Louis Crisis Nursery
05.2024 - 12.2024
- Facilitated support groups for individuals dealing with grief, addiction, or trauma-related issues.
- Collaborated with multidisciplinary teams to assess client needs and develop appropriate interventions.
- Conducted home visits to evaluate living conditions and provide assistance in accessing necessary resources.
- Supported clients in achieving their goals by providing resources, referrals, and advocacy services.
- Mentored junior social work interns by sharing knowledge and best practices for effective service delivery.
- Maintained timely documentation of client interactions, progress notes, and treatment plans in compliance with agency standards.
- Coordinated outreach activities to increase awareness of available social work services within the community.
Sales Associate
Macy's
10.2019 - 03.2020
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Crew Team Member
Arbys Resturant
11.2015 - 12.2018
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
Education
Master of Science - Social Work
University Of Missouri Saint Louis
Saint Louis, MO05-2026
Social Work
University of Missouri Saint Louis
Saint Louis, MO12-2024
Skills
Active Listening
Time Management
Advocacy
Problem Solving
Documentation
Critical Thinking
Professionalism
Organization
Timeline
Employee Support Specialist
Barnes Jewish Hospital
04.2025 - Current
Student Intern
Saint Louis Crisis Nursery
05.2024 - 12.2024
Server
Alamo Drafthouse
05.2023 - 03.2025
Sales Associate
Macy's
10.2019 - 03.2020
Crew Team Member
Arbys Resturant
11.2015 - 12.2018
Master of Science - Social Work
University Of Missouri Saint Louis
Social Work
University of Missouri Saint Louis
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