Kenya D. Penn
Winston-Salem,NC
Summary
Highly-motivated Human Resource professional with a commitment to service excellence. Strong work ethic, adaptability, and exceptional interpersonal skills. Hardworker with customer service, multitasking, and time management abilities. Devoted to giving everyone a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
Employee Support Specialist
Winston Salem Forsyth County Schools
Winston Salem, NC - NORTH CAROLINA
12.2022 - Current
- Implements procedures and processes to ensure timely and accurate completion of all basic transaction data related to employee personnel changes.
- Provides and ensures customer support services in response to all incoming inquiries from employees (email, phone or walk-in). Delivers prompt response to employee questions, issues, and concerns ensuring compliance with laws, regulations, and policies targeting a decrease in grievances.
- Provides support to HR Specialists including but not limited to assisting and/or leading orientations, collecting paperwork, entering paperwork, researching and responding to inquiries, completing verifications and loan forgiveness forms, and scheduling orientations.
- Collaborates with Recruitment and Staffing to ensure an accurate and efficient hand-off of new hires.
- Assists Benefits Specialists with retirement, disability, and benefits-related notifications.
- Performs other related duties as assigned.
HR Specialist
Winston Salem Forsyth County Schools
Winston-Salem, NC
11.2021 - 11.2022
- Process employment selection documents such as applications, resumes, letters of reference, transcripts, etc.
- Answers or responds to phone calls, emails, faxes and other communication to assist staff members, applicants, or district leaders with questions related to areas of human resource responsibility
- Assists new employees with onboarding and the orientation process to ensure essential payroll, benefit, I-9 verification of forms of identification, and other employment related documents
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Conducted background checks and orientation, coordinating new employee onboarding process.
- Process internal employee actions such as department transfers, promotions or demotions, retirements, suspensions, pay changes, terminations of employment, etc.
- Provide essential support to address individual HR needs of employees.
Site Manager
Randstad
Winston-Salem, NC
07.2012 - 12.2020
- Managed three hundred employees and office staff for a call center, met client needs and requirements
- Adhered to regulatory, procedural and safety compliance and manages entire recruitment process
- Participated in hiring processes ensuring positive applicant experience through the interview process and conducted orientations
- Administered applications and skill assessments and conducted background checks and drug screening
- Processes, completes and audits weekly payroll and maintains employee records in system
- Met delivery and quality metrics and provided updates to clients and management team as required.
- Monitored worksite personnel to maintain high levels of quality and performance.
Education
Associate of Arts - Business Administration
Forsyth Technical Community College
Winston-salem, NC05-2026
HR - Human Resources Management Certificate
Forsyth Technical Community College
Winston-salem, NC08.2021
Some College (No Degree) - Administrative Assistant Certificate
Forsyth Technical Community College
Winston-salem, NCSkills
- Personnel Recruitment
- Termination Documentation
- Applicant Qualification
- Employee Hiring
- New Hire Onboarding
- Employee Orientation
- Employee Relations
- Recruitment Management
- Human Resources Management Systems
- Performance Management
- HR Services
- PeopleSoft HRMS
- Payroll Completion
Accomplishments
- Exceeded site performance and maintained talent in 2016, 2018 and 2019. Recognized as top 20 in my division.
Timeline
Employee Support Specialist
Winston Salem Forsyth County Schools
12.2022 - Current
HR Specialist
Winston Salem Forsyth County Schools
11.2021 - 11.2022
Site Manager
Randstad
07.2012 - 12.2020
Associate of Arts - Business Administration
Forsyth Technical Community College
HR - Human Resources Management Certificate
Forsyth Technical Community College
Some College (No Degree) - Administrative Assistant Certificate
Forsyth Technical Community College
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