Ariah Williams
Covington,GA
Summary
Experienced and adaptable staff leader with a strong work history demonstrating a motivational and upbeat approach. Skilled in training employees and using organized methods for daily planning, scheduling, and customer service. Ensure to prioritize diplomatic communication to maximize engagement and satisfaction. Consistently meet company goals as a dedicated customer service and administrative professional through consistent and organized practices. Now, seeking a new and challenging role to leverage transferrable skills.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Dominos Cowabunga
02.2024 - Current
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, and forecast future needs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained compliance with health and food safety regulations, ensuring safe consumption for both staff and customers.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
Team Member
Chick-fil-A
11.2023 - 01.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Assisted with inventory counts and stocking of merchandise.
- Handled customer complaints professionally and efficiently, resulting in increased repeat business.
- Established welcoming atmosphere by greeting each guest warmly.
Team Member
Chick-fil-A
09.2023 - 11.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Assisted with inventory counts and stocking of merchandise.
- Handled customer complaints professionally and efficiently, resulting in increased repeat business.
- Established welcoming atmosphere by greeting each guest warmly.
Training Coach
Chick-fil-A
01.2023 - 05.2023
- Established strong relationships with trainees, cultivating trust and enhancing receptiveness to learning opportunities.
- Mentored team members for professional growth, fostering a culture of continuous learning within the restaurant environment.
- Trained 2-4 new hires per day to perform cross-training exercises with experienced workers.
- Managed employee performance evaluations, providing constructive feedback and support to enhance individual skill sets and overall team success.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Worked at different stations to provide optimal coverage and meet production goals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Assisted with inventory counts and stocking of merchandise.
- Handled hundreds of customer complaints professionally and efficiently, resulting in increased repeat business.
- Established a welcoming atmosphere by greeting each guest warmly.
Team Member
Chick-fil-A
06.2022 - 01.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Assisted with inventory counts and stocking of merchandise.
- Handled customer complaints professionally and efficiently, resulting in increased repeat business.
- Established welcoming atmosphere by greeting each guest warmly.
Brew Specialist
WellStar Cobb Hospital
11.2021 - 04.2022
- Prepare and serve coffee, food, and other beverages
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Close the store location and settle draws at end of day.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
Team Member
Chick-fil-A
06.2020 - 11.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Assisted with inventory counts and stocking of merchandise.
- Handled customer complaints professionally and efficiently, resulting in increased repeat business.
- Established welcoming atmosphere by greeting each guest warmly.
Administrative Assistant
Yapheh Body
12.2018 - 06.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings and coordinating travel arrangements.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Customer Service Representative
Yapheh Body
05.2018 - 12.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Diploma -
Lithia Springs High School
Lithia Springs, GA05.2021
Skills
- Web Navigation and Design
- File Management & Windows Explorer Skills
- Data Entry
- Technical Support
- Google Applications
- Sales Techniques
- Active Listening
- Attention to Detail
- Admin Assistant
- Professional Communication
- Willingness to Learn
- Problem Management
- Acceptance of Criticism
- Organization
- Adaptability
- Multitasking
- Basic Accounting
- Scheduling
- Receptionist
- Secretarial
- Memorization
- Perseverance
- Motivation
- Leadership
- Teamwork
- Management
- De-escalation
- Time Management
- Customer Service
- Problem-Solving
- Staff Supervision, Orientation, Training, and Development
- Financial Management
- Employee scheduling
- Recruiting and interviewing
- Workplace Safety Compliance
Accomplishments
- Received excellent reviews from customers for outstanding customer service and having a positive attitude in 2020-2023
- Most Improved Award in 2018
- Most Improved Award in 2018
- Received a promotion in 2022
- Received three promotions within the year of 2022-2023
- Selected to become Team Lead in 2023
- Promoted to management in March 2024
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Manager
Dominos Cowabunga
02.2024 - Current
Team Member
Chick-fil-A
11.2023 - 01.2024
Team Member
Chick-fil-A
09.2023 - 11.2023
Training Coach
Chick-fil-A
01.2023 - 05.2023
Team Member
Chick-fil-A
06.2022 - 01.2023
Brew Specialist
WellStar Cobb Hospital
11.2021 - 04.2022
Team Member
Chick-fil-A
06.2020 - 11.2020
Administrative Assistant
Yapheh Body
12.2018 - 06.2019
Customer Service Representative
Yapheh Body
05.2018 - 12.2018
Diploma -
Lithia Springs High School
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