Arian Faz
Harlingen
Summary
Adept at managing high-stress situations, I excelled as a Customer Service Representative at Advance Call Center Technologies, enhancing customer loyalty through empathetic conflict resolution. Skilled in problem-solving and active listening, I efficiently resolved escalated calls, significantly contributing to company success. My approach combines critical thinking with exceptional customer service, driving positive outcomes.
Overview
2
2
years of professional experience
Work History
Provider
Beefirst
01.2025 - Current
Customer Service Representative
Advance Call Center Technologies
06.2024 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Provider
La Familia Home Care
08.2023 - 12.2024
- Enhanced company''s reputation by building strong relationships with healthcare providers and organizations.
Education
Criminal Justice
Texas Southmost College
Brownsville, TX12-2025
High School Diploma -
Harlingen South
05.2023
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Employee relations
- Teamwork
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Languages
Spanish
Professional Working
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Timeline
Provider
Beefirst
01.2025 - Current
Customer Service Representative
Advance Call Center Technologies
06.2024 - 12.2024
Provider
La Familia Home Care
08.2023 - 12.2024
High School Diploma -
Harlingen South
Criminal Justice
Texas Southmost College