Arian Galindo

Field Service Supervisor

Downing Wellhead

09.2017 - 06.2025

Improved customer satisfaction levels with prompt response to service requests and effective problem resolution.
Led a diverse team of technicians successfully through complex projects requiring adaptability under changing circumstances.
Ensured compliance with company policies, industry regulations, and environmental standards through diligent oversight of field activities.
Established strong relationships with clients through excellent communication skills and professional conduct.
Facilitated communication between office personnel, subcontractors, and customers.
Implemented innovative solutions to reduce costs while maintaining high-quality service delivery standards.
Achieved higher customer retention rates by addressing concerns promptly and building trust-based relationships with key accounts.
Spearheaded process improvement initiatives to reduce service costs.
Coordinated logistics for personnel transportation, equipment shipments, and accommodations during remote assignments.
Checked safety practices and integrity of PPE.
Led team of up to 12 service technicians in field activities.
Reduced time to complete service calls and expertly retained key customers.
Supported company''s growth strategy by expanding into new territories as a reliable Field Service Supervisor achieving targeted goals.
Reduced downtime for equipment by conducting regular preventive maintenance and timely repairs.
Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.