Dennis Hamman
Houston,TX
Summary
Highly professional field service expert bringing valuable experience in overseeing service operations and optimizing team performance. Committed to fostering collaborative environment and consistently meeting client expectations. Recognized for adaptable problem-solving abilities and strong leadership acumen.
Overview
41
41
years of professional experience
Work History
Field Service Supervisor
Johnson Controls
10.2019 - 05.2025
- Improved customer satisfaction levels with prompt response to service requests and effective problem resolution.
- Facilitated communication between office personnel, subcontractors, and customers.
- Led a diverse team of technicians successfully through complex projects requiring adaptability under changing circumstances.
- Established strong relationships with clients through excellent communication skills and professional conduct.
Service Technician
Johnson Controls
10.1984 - 10.2019
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
Education
Associate of Applied Science - Electronics
Mankato Area Vocational Technical Institute
North Mankato, MN06-1984
High School Diploma -
Worthington Senior High School
Worthington, MN06-1980
Skills
- Leading safety discussions
- Customer service leadership
- Job scheduling coordination
- Overseeing service operations
Timeline
Field Service Supervisor
Johnson Controls
10.2019 - 05.2025
Service Technician
Johnson Controls
10.1984 - 10.2019
Associate of Applied Science - Electronics
Mankato Area Vocational Technical Institute
High School Diploma -
Worthington Senior High School
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