Arian Pinedo
Overview
7
7
years of professional experience
1
1
Certification
Work History
Deputy Director of Operations
IntelliDyne, LLC
03.2022 - Current
- Shared leadership in organizational-wide AV/VTC refresh for Defense Health Agency (DHA), specifically managed technical implementation of program's operations.
- Led successful AV/VTC network migration for Defense Health Agency, overseeing seamless transition of 250+ devices from legacy network domain to MEDCOI network domain.
- Led team of 4 through secure communications audit for the Defense Health Agency (DHA).
- Deployed Cisco CMS soft conferencing platform and increased utilization of virtual conferencing by 35% across the Defense Health Headquarters (DHA).
- Created and maintained comprehensive Course of Action documentation.
- Created and updated Risk and Issue reporting for all active projects that were under the AV/VTC Department.
- Led team of 12 personnel daily, provided performance supervision and training.
- Assisted in recruiting, hiring and training team members.
- Created and maintained Standards of Process (SOP) documentation.
- Regularly created and provided reports to government corresponding officer of ongoing project status for the AV/VTC department.
- Conducted Authority to Operate Audit (ATO)
- Responsible for creating Plan of Action Milestones (POAMs) for any outstanding findings within Authority to Operate Audit (ATO).
- Assumed senior leaders workloads during absence to maintain operations continuity.
Senior AV/VTC Engineer
IntelliDyne, LLC
07.2016 - 03.2022
- Has in-depth expertise in network troubleshooting and repair across tier 1, 2, and 3 levels
- Managed all communication requests, covering secure and non-secure methods, which included troubleshooting equipment, engaging clients, and organized scheduling of relevant communication applications.
- Primary point of contact for any requested AV/VTC-related duties within Health Affairs at Pentagon
- Provided support to executive clients, high ranking military and government officials.
- Extensive experience with video communication and unified communication platforms like Cisco Jabber, Cisco CMS, GVS, VIDYO and Team's.
- Managed end-user account
- Maintained network of 250+ Cisco codecs, updating software and configurations.
- Experienced with configuring, deploying and troubleshooting Extron, Crestron and AMX devices.
- Responsible for applying all Security Technical Implementation Guides (STIGs) to all Cisco codecs that abided on Defense Health Agency's network.
- Manages Cisco communication servers for different classifications within Defense Health Agency.
- Conducted system log audits
- Created weekly and monthly data metric to analyze Defense Health Agency's conference room uptime/downtime.
- Created and maintained data repository which consisted of ticket reports, assets management and product procurement for over 5 years.
- Led refresh for secure communication video expressway server and video control server.
Quality Assurance Process / Procedure Analyst
IntelliDyne, LLC
07.2016 - 03.2022
- Conducted internal process and procedure audits.
- Conducted audits for Configuration Management, Work Plan Management and Process & Product Quality.
- Facilitated peer reviews on Standard Operating Documents.
- Standardized service forms that were deployed and used at Defense Health Agency.
- Created and maintained Process and Procedure documentation for AV/VTC Department.
- Created Service Management Plan for AV/VTC department.
- Created an incident repository for the AV/VTC department, enabling quick and effective resolution of outstanding issues. This improved SLA's by 50%.
- Collaboratively worked with IT and AV/VTC department in proposing new implementation of system upgrades.
- Complied data into compact, informative reports and distributed them internally to enable decision-making.
- Implemented changes in protocols and procedures which improved service efficiency and effectiveness.
Education
High School Diploma -
Briar Woods High School
Ashburn, VA2013
Skills
- Program Management
- Management Team Leadership
- SOP development
- Training Material Development
- Process and Policy documentation
- Cisco, Extron, AMX, Creston, Biamp
- Networking - H223, H323, SIP, UDP/TCP
- Code Management - Java script
- System Log Analysis and Auditing
Accomplishments
- Recipient of 3 "Team Excellence Awards" (2023)
- Consistent Recipient of IntelliDyne's "Star Award" (2017, 2018, 2019, 2020, 2021 and 2022)
- Recipient of "Team Excellence Awards" (2017)
Certification
- CompTIA Security+
- CCSP
Languages
Spanish
Native or Bilingual
Timeline
Deputy Director of Operations
IntelliDyne, LLC
03.2022 - Current
Senior AV/VTC Engineer
IntelliDyne, LLC
07.2016 - 03.2022
Quality Assurance Process / Procedure Analyst
IntelliDyne, LLC
07.2016 - 03.2022
High School Diploma -
Briar Woods High School