Results-oriented customer service and luxury retail expert with over 12 years of experience in client relations and digital styling. Demonstrated success in exceeding sales targets and fostering long-term client relationships while delivering premium experiences in both in-store and remote settings. Proficient in CRM platforms, digital outreach, and conflict resolution, seeking opportunities in remote customer support or client success roles.
Work History
Viewing Room Associate
8 Months
Saatva | Atlanta, GA | 02.2026 - Current
Delivered personalized service in a luxury showroom, guiding clients in product selection and tailored sleep solution recommendations.
Resolve customer inquiries via phone and in person with professionalism, empathy, and product expertise.
Maintain a 4.8/5 customer satisfaction rating through exceptional care and follow-up support.
Assisted 20 clients daily, effectively communicating warranty, delivery, and trial policy details to enhance customer understanding.
Uphold showroom presentation and merchandising standards aligned with premium brand expectations.
Executed visual merchandising strategies to create appealing product displays in the showroom.
UGC Content Creator
2 Years 3 Months
Self-Employed | New York, New York | 07.2024 - Current
Produced engaging user-generated content for 100+ lifestyle brands, enhancing brand visibility and audience engagement.
Managed full content lifecycle — pitching, scripting, filming, editing, delivery — meeting tight brand deadlines to ensure timely campaign execution.
Translated brand guidelines and creative briefs into authentic, high-performing content tailored to each platform and audience.
Built and maintained direct client relationships, handling outreach, negotiation, rates, and invoicing independently.
Balanced multiple brand campaigns while maintaining quality and timely delivery alongside full-time retail role.
Digital Stylist /Online Personal Shopper
2 Years 9 Months
Bloomingdale's | New York, NY | 10.2021 - 07.2024
Managed personalized digital shopping experiences for luxury clientele, enhancing brand loyalty across online retail platforms.
Managed personalized digital shopping experiences for luxury clientele across online retail platforms.
Curated styling recommendations and tailored fashion guidance to increase retention and satisfaction.
Resolved customer concerns efficiently, collaborating with internal teams to ensure seamless service and high client satisfaction.
Resolved customer concerns efficiently while coordinating with internal teams to ensure seamless service.
Client Success Advisor
1 Year 7 Months
Missoni | New York | 08.2018 - 03.2020
Elevated customer experiences through product knowledge, relationship building, and attentive service.
Enhanced store profitability through strategic upselling and personalized client recommendations.
Supported daily administrative operations by organizing the database, generating reports, and managing visual merchandising.
Assistant Boutique Manager / Stylist
4 Months
Freida Rothman Jewelry | New York, New York | 11.2017 - 03.2018
Managed opening and closing procedures to enhance sales performance and customer experience.
Managed opening and closing procedures while supporting sales performance and customer experience goals.
Provided personalized styling services to enhance client satisfaction. and cultivated a loyal repeat customer base through personalized service.
Luxury Sales Coordinator
11 Months
Wolford | New York | 12.2016 - 11.2017
Oversaw operational responsibilities including sales goals, customer service, and store presentation.
Maintained inventory flow and merchandising standards to maximize sales performance.
Developed strong client relationships and coached team members on relationship-based selling.
Education
Bachelor of Arts - Liberal Arts
Eugene Lang College of The New School | New York, NY | 09.2013 - 09.2014
Bachelor of Arts - Fashion Marketing
L.I.M. College | New York, NY | 09.2010 - 05.2011
Bachelor of Arts - Fashion Marketing
Savannah College of Art And Design | Atlanta, GA | 08.2009 - 05.2010