Ariana Avila
Crofton
Summary
I have a background in customer service and administrative support, with experience handling phone calls, data entry, scheduling, and record keeping. I’ve worked in both office and fast-paced environments, supporting daily operations while maintaining accuracy, organization, and confidentiality. I’m reliable, detail-oriented, and eager to continue growing.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Associate /Operations Support Manager
Jalapenos Market
05.2018 - Current
- Managed daily transactions and maintained accurate cash records
- Handled phone orders and customer inquiries professionally
- Assisted with scheduling and shift coordination
- Organized receipts, invoices, and daily reports
- Maintained accurate records in a fast-paced environment
- Supported team operations and daily administrative tasks
Customer Service/Stoker
Ulta Beauty Inc.
02.2025 - 10.2025
- Assisted customers in person and by phone with inquiries and requests
- Maintained accurate sales, inventory, and client records
- Processed transactions and ensured accuracy in daily reports
- Used POS systems and internal software for data entry
- Supported scheduling, coordination, and daily store operations
- Handled sensitive customer information professionally
Administrative /Customer Service Support Associate
Allstate
05.2024 - 05.2025
- Handled inbound and outbound calls with clients
- Assisted with policy information and basic documentation
- Entered and updated client data accurately
- Scheduled appointments and follow-ups
- Maintained confidentiality of customer information
- Supported office operations and daily administrative tasks
Education
High School Diploma -
North County High School
Glen Burnie, MD01-2019
Skills
- Data Entry Scheduling Record Keeping Phone & Email Communication Customer Service Attention to Detail
Certification
Licensed in Personal Lines Insurance
Languages
Spanish
Native or Bilingual
Timeline
Customer Service/Stoker
Ulta Beauty Inc.
02.2025 - 10.2025
Administrative /Customer Service Support Associate
Allstate
05.2024 - 05.2025
Customer Service Associate /Operations Support Manager
Jalapenos Market
05.2018 - Current
High School Diploma -
North County High School